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“Excellent products and David who heads inside sales is friendly knowledgeable and helpful. If you want a step up in product quality and selection give these folks a try”
“You can't beat a hardware store that makes you feel cared about. Scarborough has retained that small-town friendliness. Great selection of widely varied goods. Staff is knowledgeable and very helpful without being pushy or overwhelming. Too bad they don't stay open later, but in keeping with old fashioned standards, their staff can keep normal hours and go home to enjoy their families!”
“I find shopping this hardware store to be an absolute pleasure, especially compared to HD. They always have the stuff I need. I love the screw and fastener bins. Most importantly, there are always knowledgeable sales associates on the floor. You can't get this experience at the big box chains.”
“Gorgeous selection of plants indoor, outdoor, veggie starts, herbs, etc. Prices were fair and everything was easy to find.
Staff pretty much ignored us, which is fine because I didn't need help finding anything, but one employee was watching me struggle to maneuver my cart around an enormous garden hose that was in the middle of the store posing a tripping hazard. She didn't try to move it or help at all. So not the greatest staff in the world, but the plants! Tons of varieties of sages and California Natives. Will definitely be back.”
“Great customer service and very knowledgeable staff. I go here whenever I get a chance. They're very understanding of errors on the customers part. Many times, I buy something, go home, realize it doesn't fit and bring it back to get the right size or part and they let me do that!My dog loves this place too - she gets a treat every time!5 stars+”
“I have lived in Santa Cruz County for almost 40 years and I visited this store for the first time today needing 4 metric bolts. It instantly reminded me of many hardware stores I went to a kid growing up with. The nice lady at the counter helped me find their metric bolts and despite the selection being limited, I got exactly what I needed. I even told her checking out that I wasnt sure if they were going to work and I was right down the street, so she told me not to pay and bring them back if they dont work, or just drop the money off later if they do.
They worked so I came back, paid for bolts and bought some pants [I can never find 36x34's in the colors I want but they had them] to support this rad old school business.”
“I want to compliment Sarah (Manager) for the above and beyond service she provided me. I was asking for a receipt for tools I purchased in 2021 as I had a problem with an EGO battery but didn't have my receipt. Sarah spent a lot of time and effort looking up my transaction which was actually from another Santa Cruz store. She was extremely helpful, finally getting me to the Corporate customer care center to pursue it further. Once there I spoke with Donna S who again gave her all trying to help me get a receipt. She even called to the store I purchased from and worked with a gentleman there (Adam I think). Unfortunately, given the years past they weren't able to provide the receipt but Donna S sent me a transaction report that showed the purchase. All in all it was a very good experience which I very much appreciated. My thanks to all involved! Go ACE!”
“Fantastic Service and a True Partner for Our Project!
We sourced all the materials for our backyard and front yard project from Central Home Supply, and they were outstanding. Their pricing was fantastic—they matched and even beat quotes from shops over the hill. The real value, however, was in their service. Being local, they offered just-in-time delivery, which saved us a ton of space on-site. When I made a mistake and misordered several crates of wrong AB blocks, they were incredibly helpful and fixed the issue without any problems. A huge thank you to Reed, Manny, and Oscar for being so accommodative and ensuring our project stayed on schedule. I definitely recommend them!”
“Bob, who works at the trade desk has excellent customer service. He has been really helpful in helping us build our first home and choose the right products. We would highly recommend him if you need any assistance in building your home.”
“I love going to this Ace. There is always someone in the front, that greets you and asks if they can help you. And they know what they have and where they are. This has been my go-to hardware store. And my recent experience confirmed that. I was looking for a cabinet hinge. They had a huge selection, but I wanted a more specific one. I went to the two other major chains in the area and was completely disappointed at their selections. Went back to Ace and picked up the closest one they had to what I was looking for.”
“It's like Disneyland for cheap Dudes like me. Seriously, he has a ton of shtuff used tools and also a little bit of new. Good people good conversation. I overheard Drew saying something about beating someone off with a hammer. I thought to myself, man i'd hate to be thay guy. Idk maybe your into that..you can ask him about it. ?✊️✌️”
“I’ve had nothing but great positive experiences with everyone who works here. Always getting the help I need and almost always find the products I’m needing. Recently, I received help from Ellie who’s customer service was absolutely amazing! I felt very lost finding a particular tool and she went above and beyond to help me find the best solution, all with kindness and patience. Thank you Ellie! :)”
“I was coordinating the bands for the Towne clock stage for the 50th anniversary of LGBTQ pride in Santa Cruz and due to cables running out into the street and across the sidewalk. I realize we need to protect the cables but mostly we need to make sure that people in wheelchairs can get by. These were perfect for the job.
I sent an email to the team and Tony got back to me pretty quickly thereafter. He actually ordered these new because they didn't have any in stock which I thought was very thoughtful because they could've just said sorry can't help.
on all, very great experience and my gosh now I know where to rent me a backhoe !!”
“I ran in to buy a single wrench and an associate named Michael was very helpful and friendly. He went out to my car with a variety of sizes to find the one that matched my battery terminal.”
“Maybe the best customer service I've ever received. I was in a flood of decisions when I arrived and wound up having such a nice chat with Shannon, who helped solve all of my indecision!”
“TRUCK DRIVERS !!! TRUCK DRIVERS !!! TRUCK DRIVERS !!! Drive south on 41st Ave turn right on Brommer St in about half mile turn left on Thompson Ave. Open wide at entrance. Enough room to turn around inside their facility. Staff respectful & quick.”
“This location is well stocked clean and neatly organized. Mia in Customer Service is knowledgeable, kind and fast. A true professional. Highly recommend this Home Depot location.”
“I love this Home Depot! It's always so well staffed and folks are so helpful. Today, I needed a bunch of strips of carpet cut and Beto did a great job and was so patient with my unusual request!”
“I think Home Depot has a lot of of really good items for a great price. The online store is where to go to find anything you found somewhere else but usually at a lower price. I saw beautiful custom tile for my showers online in a boutique store from New York City. To my surprise the exact same tile I found on line at Home Depot for 15% less. I received it via home delivery within a week.”
“We were having trouble getting our new hot water heater with the state rebate, and Algy was so kind and helpful! She is a great manager, she cut through all the red tape and made it happen. Excellent customer service from Algy!”
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“They had everything I wanted for my lawn work needs. It was all reasonably priced. The staff was super friendly and checkout was easy. They even offered to take things out to my car. Great customer service!”