The UPS Store #0005 in Carlsbad offers a wide range of services, including expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. The store is locally owned and operated, and the staff is known for their incredible customer service. Customers describe the staff as kind, knowledgeable, and always smiling and helpful, making the experience feel like a family affair. The store is also praised for being disability and kid-friendly, with the staff going out of their way to accommodate the needs of disabled customers and their children. One customer, a disabled single mother in a wheelchair, expressed her gratitude for the staff's exceptional assistance. However, there was one instance of poor customer service reported, where a male manager was described as giving "horrible customer service" and being "smug" when the customer tried to return an item with a small split in the tape. The customer felt the manager should have been more understanding and accommodating. Overall, The UPS Store #0005 in Carlsbad is highly recommended by its customers, who appreciate the store's wide range of services and the exceptional customer service provided by the friendly and helpful staff.
I personally liked this UPS store. I was dropping off some return packages and the staff was friendly and patient. They do have bad data connection in the store, but the staff was apologetic about it.
April 2025
Quick, friendly service. Shane was awesome to work with and very helpful!
December 2024
One of the best UPS stores. The staff here is incredible. Always smiling and helpful. They act like they are family. Can't recommend enough. Thank you!
