Fabletics, a popular activewear brand, has garnered positive reviews from its customers. Despite the store being packed with Saturday shoppers, making it difficult to distinguish between employees and customers, the staff demonstrated exceptional service and dedication. One customer praised the short blonde associate, Arwin, for warmly greeting people from the front area near the registers, even while ringing up and assisting other guests. Another customer highlighted a tall, dark-skinned gentleman who worked tirelessly on the floor, offering help, providing stools, and maintaining a calm demeanor despite the high-traffic environment. However, not all interactions were positive, as one customer noticed a guest dressed in all black who seemed tense and rude, ignoring greetings and brushing past associates. This individual, identified as Julian, carried a negative attitude throughout his visit. Despite the challenging circumstances, the Fabletics team was commended for their efforts to provide excellent customer service. One shopper expressed their overall positive experience, stating that the staff worked hard to greet guests and offer assistance, even during the busy rush. Additionally, two customers singled out exceptional employees - Christine and Jenny - for their professionalism, friendliness, and helpful explanations of the brand's VIP membership program, resulting in positive reviews and a satisfied customer base.
I ordered scrubs online, but the size was too big, so I came to the store here at the Cerritos Mall to exchange them. The staff was so kind and helpful, and she even put the exchanged scrubs in a neat bag. I’m really happy—thank you so much!
August 2025
Great service I usually don’t do reviews but Christine was very nice and welcoming not only to me but to all guest ⭐️⭐️⭐️⭐️⭐️ stars for her
July 2025
Jenny at Fabletics was amazing! She was very professional yet super outgoing and friendly. She helped us with our purchase and did a fantastic job explaining the perks of their VIP membership — which we ended up signing up for! Great customer service all around.
