Metro by T-Mobile offers a mixed experience for its customers. New staff members are reported to be friendly and helpful, particularly in setting up services like home internet quickly and efficiently. Some customers appreciate the affordable plans, especially the free phone deal, and commend the knowledgeable and friendly customer service. However, there are concerns about service quality, with reports of poor coverage in various areas and 5G not performing better than 4G. Additionally, some customers have experienced issues with billing and unexpected charges, highlighting the importance of checking receipts. Overall, while the customer service can be excellent, service reliability remains a significant concern.
Two new guys in here and they were really great. Very friendly. They set me up with home internet. Set up the modem so all I had to do was plug and play. Disregard all those old reviews.
September 2023
Poor service in multiple parts of town, infact, 5g is not better than 4g from metro, it seems to be the same. Probably the worst service available right now.
December 2022
I needed a US phone and service without a huge investment. Free Metro phone deal and plan met my needs. The Customer Service Rep was great- knowledgeable, friendly, he even found me an extra discount and set up my phone, all in record time. Sorry, I don't remember his name, he deserves a 5 Star rating also!
