Old Navy offers a mixed shopping experience based on customer reviews. Many shoppers appreciate the helpfulness and politeness of staff, particularly highlighting a positive experience with a helpful employee. The store is noted for its cleanliness, friendly cashiers, and appealing displays of clothing. Customers enjoy the convenience of extended hours and a favorable return policy, allowing online orders to be returned in-store. However, some reviews express dissatisfaction with certain employees, citing rudeness and a lack of energy, which negatively impacted their experience. There are also concerns about the declining quality of clothing, with some customers receiving defective items. Additionally, the selection in specific categories, such as winter sweaters and jewelry, has left some shoppers disappointed. Despite these issues, Old Navy is recognized for its good deals and a great selection of clothing for tall women, making it a popular destination for many. Overall, the store garners a mixed but generally favorable impression among customers.
McKenzie helped us. She was helpful, polite and present. The store was clean and had a positive vibe. We wish we would have been told something that the store didn't have could have been ordered from the store to be delivered to our home for free. That was a failure. Overall, we are satisfied.
June 2024
Great store. Neat clean and helpful people. Found good guy clothes!!
January 2024
Great. Moderate prices. I had to pay 10/20 $ more than Walmart. But for better products, I am ok with it
