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“Excellent customer service, although I've had some issues with the bandwidth their response time and attention during the troubleshooting process is far superior than Cox (in my opinion) so signing up for another 4yrs.”
“Had an incredible experience here thanks to Ramses! He made everything super easy and took the time to explain all my options without any pressure. If you're coming to this T-Mobile, definitely ask for him—he’s a pro and provides top-tier customer service!”
“I had a wonderful experience switching internet providers thanks to Minerva. She provided the best customer service and went above and beyond to help me. I ended up saving $35 a month thanks to being a customer already and a great Cyber Monday deal. Couldn't be happier with my new router it's so simple and easy to use. Thank you Minerva I can't wait to come back for my future devices.”
“10/10 recommend this store! Armando helped me and my dad get out of a tough situation and into a great t-mobile plan. He even got us some free money! Definitely come here for great service.”
“For over three years, I invested more than 35 hours talking with T-Mobile’s different engineering areas trying to solve a technical issue a my phone. They even supposedly escalated it to their most specialized engineering teams. After T-Mobile said this was not a T-Mobile issue and that it was an Apple issue, they sent me to talk to Apple. I then spent another 20 hours talking to Apple, where I received excellent support from Apple’s technical team, and they even replaced my phone but bounced me back to T-Mobile. After all that, today I went to the Otay Ranch T-Mobile branch, where Adrián kindly helped me, and in less than two minutes, he solved my technical issue by removing a parental control (phone guardian) problem. The parental control issue was directly from T-Mobile, which is why I feel the three years and more than 35 hours were wasted. Therefore, I believe T-Mobile’s sophisticated phone support team should be better trained, and I think Adrián could give them some very good lessons.”
“I went to the store and I have the pleasure to meet Roger. He was very professional, he helped me with my phone issues. I am so thankful that he took care about me. He is the best! He is the best!He is definitely a keeper.
Thank you Roger.”
“Came in today to upgrade my phone and was in and out within twenty minutes. No hassle or upscale tactics. I have been coming to this store for years and years. Jair and Jaime are top notch help.”
“This Internet provider is absolutely beautiful oh my gosh. Not only is it extremely fast but the price that you pay is actually justified. I can’t believe how good it is. Every cent that this company takes from me I give willing extremely strong Internet connection. I would recommend to anyone.”
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“Cristian is amazing! He is friendly, quick and knows exactly how to help. The service was extremely quick and I was out of the store in less than an hour with a new phone + accessories. I highly recommend this AT&T :)”