A|X Outlet Citadel Outlet Commerce is a popular shopping destination with a variety of stores, including Disney, Coach, Converse, and Michael Kors. Visitors appreciate the good prices and comfortable clothes available at the outlet, with some noting they frequently shop there and wish to become brand ambassadors. The outlet features lots of parking and many stores, making it a convenient place for shopping, though it can be large and easy to get lost in. The shopping experience is generally positive, with attentive staff providing good service, especially at stores like EA7 and casual Armani. Outside seating is available, but visitors are advised to clean their tables before sitting. Although it is a decent outlet, some find it not as good as Ontario Mills or Camarillo Outlets. During summer, the outdoor mall can be very hot, which may affect comfort. Parking can be challenging at times, with confusing lot arrangements causing frustration for some visitors. Overall, it offers a variety of shopping options in a busy but enjoyable environment.
The employees had really good customer service, she was really kind and didn’t hesitate to help me out when asking for sizes.
December 2025
The manager josh, was a great help today, best customer service experience I've had in Citadel in a while.
November 2025
10/10 customer service ! Lidia was working the register and was so nice and attentive while ringing me up especially during the long black friday lines .
