New Balance South Coast Plaza is a well-maintained store known for its friendly and knowledgeable staff. Customers frequently praise the associates for their excellent service and willingness to help. One associate went above and beyond to assist with a tricky return and exchange, finding a great deal for a customer. Many reviews highlight the pleasant shopping experience, with staff taking the time to measure customers for the correct shoe size. Shoppers appreciate the quality and comfort of New Balance shoes, particularly the Fresh Foam X 1080v14 and the Made in USA M990v6 models. The staff is noted for being helpful on the phone and in-store, making the shopping process quick and efficient. Several customers mentioned that they received outstanding customer service, with associates patiently assisting them in trying on multiple pairs of shoes. Despite initial doubts about New Balance shoes, customers often leave satisfied and impressed with their purchases. Overall, the store is highly recommended for its exceptional service and comfortable footwear options, ensuring a positive shopping experience for all visitors.
Every time I visit the staff is friendly and helpful at this store. It is a real pleasure to shop here. I love the way I was measured for the correct size. My Fresh Foam X 1080v14 are my favorite shoes. They are so comfortable and stylish.
September 2024
I forgot to get her name but the girl with blonde hair who helped me today (9/3/2024) was sooo nice and helpful, she laced like 4 shoes for me, let me try on 6 pairs, and searched up different shoes for me online!!! i love her, this was some of the best customer service i ever experienced
September 2024
Nice staff , amazing sales I got all 3 for under $230
