Saks Fifth Avenue in Costa Mesa offers a premium shopping experience with knowledgeable and dedicated staff. Customers praise the expertise of beauty and perfume consultant Alberta Carbon, who provides valuable insights and personalized guidance on fragrances. Her exceptional customer service and attention to detail have made visits truly memorable. Additionally, stylist Maral Manoukian has been commended for her assistance during the checkout process, ensuring customers receive all available discounts as Saks First Cardmembers. The store's team combines their expertise and commitment to delivering a personalized and enjoyable shopping experience. However, some customers have expressed concerns about the store's punctuality, as they have experienced delays in the store opening. Additionally, the returns department has received mixed reviews, with some customers reporting long wait times and less than courteous service. Despite these minor issues, Saks Fifth Avenue remains a favorite among shoppers, who appreciate the store's high-quality products and the exceptional service provided by dedicated staff members like Alberta Carbon and Maral Manoukian.
Great customer service,easy l loaction to find and very clean
February 2026
Five stars, just because of Asaad. A cheerful and knowledgeable gentleman. He knows what he is doing, and will handle your transaction efficiently. as for the other staff? Well... you can read other reviews about that ¯\_(ツ)_/¯
February 2026
Employees always help customers and are ready to serve whenever someone needs assistance. My last visit was a great example—when I came in to make an exchange, they were very helpful.
