Verizon's store in Cupertino offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit in person or choose to schedule appointments and place orders online for added convenience. Online orders can be picked up in-store, with options like free 2-day shipping, express lockers, or same-day delivery where available. Many customers have praised the store’s staff for their helpfulness and dedication, especially in difficult situations. One standout employee, Bobi, is frequently mentioned for going above and beyond, staying late to assist with eSIM transfers and helping customers set up new phones. Despite arriving close to closing time, customers reported that Bobi’s willingness to stay and help made a significant difference, turning frustrating experiences into positive ones. Other staff members have also been appreciated for their support in setting up devices and providing extra help, such as obtaining cases or resolving SIM card issues. Customers value the friendly and attentive service they receive, often highlighting how staff members turn around challenging situations. Overall, Verizon’s store in Cupertino is seen as a helpful, customer-focused business that offers both in-store and online options for mobile and internet services.
I went to the store to have my screen protector replaced and Christian was so helpful. He reviewed my account and I was able to save on my monthly plan and get some discounts on my streaming services.
August 2026
Raleigh my Verizon rep at Cupertino store was awesome! Very knowledgeable and saved me from having to buy a new phone right now. I went ahead and bought a new phone anyway lol. Everyone at this store is great tho!
July 2026
Chris (the manager) and Tony were absolutely amazing in helping us upgrade our devices. They were very detail oriented, quick, and efficient - amazing customer service.
