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“Was just in the spot the other day. I appreciated that didn't treat me like I was gonna rob them. The customer service was on point and helpful. It would be five stars but the owners not a MF DOOM fan ????”
“Needed a suit for a wedding for my adult son. There was a good selection, reasonable prices, and extremely helpful employees! We found the item we needed, alterations available, we are so happy!”
“Came in for a pair of Traction Tred Lite boots and Brian was incredibly helpful for getting me sized perfectly, which was tricky because I was between sizes. He spent a fair amount of time with me explaining his recommendation based on his experience with how this boot breaks in over time, and gave me the information I needed to make my decision and buy them.”
“Actually Good Store Good Shoes I got my Ja 1 Yesterday though I wanna tell something do you got a pair of these Ja 1s Size 7 I need em for my birthday Thank you.”
“I have heard many great things about this shop and have always passed by it when driving. I finally made my visit here on a release day. I was a bit early just to secure my raffle ticket and parking. The staffs were well trained, friendly and really down to earth. I believe they have renovated recently, the shop is very clean and up to date in the design. They accept cash or debit card only. Luckily I had cash, because they pulled my ticket and I won. I was a very happy camper because I really wanted the shoes. I highly recommend this place to all sneakerheads and to anyone looking for exclusive sneakers. I definitely will be back!”
“Staff were super helpful and friendly! There's a pretty large collection of Vans items as well as their clearance section too! Value is great! Definitely one of the cleaner bigger Vans I've been to !”
“I went to Skeckers first &Carlos & New girl I completely forgot herShe was fabulous both Carlos_ herwent above beyond to help me.The best customer service from the entire store. I totally recommend this amazing store.Truly by far it's the best!”
“Yo if you need shoes then COME HERE. Two shoe queens were working and helped me swap my Doc sandals for a new pair and the entire transaction was SEAMLESS. I've never had a better shoe shopping experience I swear. It was a VIBE. I felt like I walked in and had my girlfriends hanging with me helping me shop. They were sweet, honest, funny, and it was just the best. Wish I got their names but I know one was the new manager there! THIS was some real customer service!! Made me feel so chill. Ready to go pick up a couple more pairs and down to make the trip from the city over there just to shop with their help haha.”
“Horrible customer service young Latina women with all the tattoos was very Rude and judgement want be visiting this Champs location ever and would adivise everyone else poor customer service”
“I am giving this place four stars because I was helped by the only girl in the shoe section where it is “male dominated” as you can say. I believe the name was Kira or Kiara, I forgot but she was very nice and educated my husband and I about sizes and different shoes while I was looking for comfortable shoes. She was also very helpful converting women to men shoe sizes, took time with us as she multitasked while helping other people. The boys that were on the floor with her were too busy talking, she took care of everything for us and the other people she was helping, she was also funny too! I would recommend to go to her when you come to this store! Managers should give her something for being such a big help and also being patient with everything. This would have been five stars but the people at the register were rude and added an extra dollar to my purchase. I would have donated if she did not tried that slick move with me! I wrote this to recommend to see the girl with curly hair to help you find shoes!”
“Shoe Palace's Serramonte location is amazing!!! They have a great selection of shoes, everyone is super attentive, and I never feel shy to ask questions. Simonne and Marissa are a great managerial team and I feel like they deserve more praise! They always keep things super nice and organized no matter if it's busy for the holidays or a busy for a raffle. Thank you so much to all the staff at this location for always making it a smooth time every time I come in! Will definitely be coming back.”
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“Issa was incredibly helpful and kind on the phone. I was surprised he remembered our phone call earlier in the day and gave me great feedback regarding the gift I was purchasing . I’ll definitely be back to purchase some shoes for myself :)”