10:00 AM - 4:00 PM
14840 CA-4, Discovery Bay“Great bank. I've never been so happy to be apart Of a bank. All the girls are great. Friendly and respects your confidentiality. Jenelle, Patty, Sam, Erica are amazing. I highly recommend this bank!!!”
“An alternative to the normal banking contender that offers multiple services while charging minimal fees. The branch is conveniently located and has a coin sorter for those that want to convert coin to cash.”
“A huge THANK YOU to Andy & his staff. They are remarkable, knowledgeable, kind,etc. Either on the phone or in the bank it's the same..BEST CUSTOMER SERVICE!!”
“Such an outstanding difference from say Bank of America. At BofA, they'll have 2 tellers, a line out the door, and about 5 other employees milling around. BAC starts another teller as soon as there's 2 people in line. Great customer service ?”
“You can't a better Credit Union other than here! I feel better dealing with the union than a bank! No long lines great costumer service every time and you come to know everyone's name!”
“Vanessa ordonez is wonderful very helpful and knowledgeable she took care of me with the best service also Melissa and the whole crew make sure to give the best customer service and carefully handle all my transactions with care . Definitely will bring all my business to this branch”
“They're okay for a credit union. They can't be reached by phone, so that's annoying. If you leave a CD they won't make it right, they gave a .09% after we had a 4.5, and the rate now is 5.5%! Really upset about this! Then we took it out to get the 5.5%, and they charged over $400.00. Then we got a letter apologizing for their mistake BUT NO OFFER OF MY $400.00 PLUS BACK!! SICK”
9AM - 1PM
2535 Main St, Oakley“Toni (sp?) the teller, she was very helpful and patience with me, even i was a bit frustrated with the alerts setting, my silly operator error. Very much appreciated.I wish Chase would lower the minimum daily balance of $1,500 to avoid $12 / month fee. I am not sure how many of us can afford to have that $1,500 parked at the bank daily , if we did not have direct payroll banking, to avoid fee. if you miss $1,500 a day a month, that is $144 a year in fee!.Study shows 57% of the Americans can't afford $1,000 emergency fund .”
9AM - 2PM
3100 Balfour Rd, Brentwood“We made an appointment with someone that had transferred to a different branch and they were able to accommodate us with Marco who was great. He walked us through everything didn't waste our time. we were in and out of there pretty quick.”
9:00 AM - 4:00 PM
3100 Balfour Rd, Brentwood9AM - 12PM
4540 Balfour Rd, Brentwood“Haven't been here for couple years Recently went in, services was good, everyone are cool here, my teller Maria S. Was very Professional, friendly and helpful. Nice banking experience. Yes I recommended.”
Open 24 hours
2400 Sand Creek Rd, Brentwood“Great bank. I've never been so happy to be apart Of a bank. All the girls are great. Friendly and respects your confidentiality. Jenelle, Patty, Sam, Erica are amazing. I highly recommend this bank!!!”
10AM - 2PM
1125 2nd St, Brentwood“I went in this morning with a lot of things that needed to be taken care of. Erin was amazing and took care of everything quickly and efficiently. She was very knowledgeable. I did not expect for everything to be handled today and definitely didn’t expect it all to be done by one person. Great service! I’m very happy to have checked off so many boxes on my to do list.”
9AM - 4PM
2535 Main St, Oakley“Jerry Y has helped me back to back opening a personal and business account but how he stood out was definitely is FRIENDLY SERVICE and his care for me as his client. Glad I made a friend out of the experience.”
“Excellent ongoing customer service, with multiple mortgage options at no bank charged cost. Excellent CD rates, and so much more. This bank is family owned and strives to give excellent services, rates and customer service.”
Open 24 hours
4540 Balfour Rd, Brentwood“Haven't been here for couple years Recently went in, services was good, everyone are cool here, my teller Maria S. Was very Professional, friendly and helpful. Nice banking experience. Yes I recommended.”
Open 24 hours
1175 2nd St, BrentwoodOpen 24 hours
2195 Main Street D, Oakley“Been banking here for over 25 years. Use to be a customer at Central Bank behind Centromart. Maria and the entire crew at Bank of The West Oakley are professional and always provide us with over the top services!”
“Been going here awhile and recently had quite a few transactions. Staff have been great and got extra help from Wendy with some specialized transactions. Cheers!”
Open 24 hours
5859 Lone Tree Wy, Antioch“Deena was amazing nice enough to Help me Before the store opened 10 min early and Ordered me another card will set something up to talk about my home mortgage with her such a trustworthy person with so much class loved working with her Please Keep Her Around Forever she Is Absolutely great !! Thank you for the Help Deena !!”
9AM - 12PM
2195 Main St D, Oakley“Been banking here for over 25 years. Use to be a customer at Central Bank behind Centromart. Maria and the entire crew at Bank of The West Oakley are professional and always provide us with over the top services!”
“During this pandemic as an essential worker. I have had to go to this bank a few times for work. I am very pleased with how well the staff is handling the the abundance of overflow of customers. Since the shut down of the reg bank we normally go to. I do know a few familiar faces from the other banks and bank that I used to frequent for work from another company. I have to say. You guys are very much appreciated and thank you from one essential worker to another. This team is very patient and attentive with each customer. Thank you.- Bobbie❤️”
“I'm really surprised to see the bad reviews here. The tellers here are nice, as compared to Lone Tree and Antioch branches. I don't mind driving to this location from Antioch just because they have better customer service.”
Open 24 hours
241 Oak St, Brentwood“I'm really surprised to see the bad reviews here. The tellers here are nice, as compared to Lone Tree and Antioch branches. I don't mind driving to this location from Antioch just because they have better customer service.”
“I'm really surprised to see the bad reviews here. The tellers here are nice, as compared to Lone Tree and Antioch branches. I don't mind driving to this location from Antioch just because they have better customer service.”
“The people I had to work with were super friendly, but on the whole the process was frustrating. I spent almost 3 hours here, doing a thing I had just spent 1.5 hours doing at another bank. It wasn't the on site people's fault so much as just the megalithic bank has so many regulations and hoops. If you gotta use BofA the branch is clean, and friendly.”
“I have never been to a bank where the service was as stellar as it was here!! Monica and Rosie were amazing and friendly. The type of customer service you always want to have!”
“We need some documents notarized. So I had my hubby call into Chase and he spoke with Tonya. She is a banker at this location but she is also does notary. As soon as we arrived, we were greeted with a smile, assisted right away, and got down to business. We came here once before when we needed our mortgage loan modification legally notarized by our first servicer and she was awesome. Long story short, we are back to get a 2nd set of our Final Mortgage Loan modification documents legally notarized. We had 2 sets to notarize. Tonya and I reviewed all the pages provided and she confirmed that some of the paperwork needed jurats to be attached per thhe CalIfornia State Law for Notary. She was very attentive to our needs. We went through each individual page on our first set and then we went through the second set to confirm all pages were included and nothing was missed. I am giving Tonya 5 stars because of the exceptional service she provided both times we needed assistance on notarizing our legal documents. If I could give 10stars, I would. Tonya is the best and my hubby and I are very grateful for everything she did to ensure that we walked out with less stress due to this whole mortgage modification process. Thank you Tonya!”