Carpets in Dublin, CA

“My 2nd floor carpet has aged out. New Year’s Resolution: buy new.
Anxiety? Ask a friend for advice.
Answer: S&G Carpet.
I called. Lucky for me, Vahn Manuel the flooring consultant answered. I talked, he listened and asked questions about rooms,colors and other details. He was kind. He didn’t talk fast. I requested and he scheduled a next day in-home appointment.
He didn’t talk fast. I felt comfortable and not rushed. Important factor for me.
1st stage. A-plus!

Immediately (next day) post home inspection I received a call from Vahn. He asked if I had any questions about the estimate that Will had provided us from his inspection. I was reviewing and had a concern or maybe just a question about the pricing. He noted my concerns, conferred with his manager then forwarded an updated proposal for my review. Vahn made sure I understood both verbal and in print by email. I felt comfortable and not rushed. His kind, honest and respectful manner further gave me confidence to make the decision to proceed.

I reviewed and approved the updated proposal. He then guided me to the final approval stage. This all happened in just two days. Installation next week.
2nd stage. AAA-plus! Happy customer!!

Great overall customer service!! 5 BIG Stars!
Vahn was certainly my blessing.”

“We visited on a Sunday because it was convenient with our work schedules. Our initial plan was simply to select new tile for our kitchen, as we had already chosen the hardwood flooring for our living room from a different store.

However, the customer service and knowledge that Will provided made the entire experience exceptional. He was patient, informative, and took the time to answer all of our questions. His expertise gave us confidence in our selections and made what could have been an overwhelming process feel easy and manageable.

After experiencing a catastrophic event in our home, what started as a simple visit quickly turned into selecting tile, carpet, and hardwood flooring. This was an emotional and stressful time for us, but Will’s professionalism, compassion, and expertise made all the difference. His customer service was truly unmatched, and we are incredibly grateful for his support throughout this process.

Will’ truly went above and beyond, and we greatly appreciate his professionalism and support.”

“I wish I could give 10 stars! I’m so glad I found this place. Owners are so generous. Dede goes above and beyond to help even when the problem occurred with another flooring company. They have a customer for life!”