Metro by T-Mobile offers prepaid plans and phones from Apple, Samsung, and OnePlus. The staff is very friendly and helpful, with specific associates noted for being patient and kind while helping customers set up new phones and recover accounts. The manager is also very helpful in providing information. The store is clean and organized with a good phone selection available. Some customers report that, despite helpful staff, certain problems can remain unresolved after multiple visits, leading to frustration. The overall experience leads many to recommend this store and location for its service.
I went to Dublin CA store, the service is so great. I have been with Metro for the past 15 years. I switched my phones from Apple to different phones and they helped me delightfully. Emanuel the employee deserves to get credit for his excellent customer service!Much obligedP
May 2023
Elliott & Juan were very helpful with helping me setting me up with a new phone. I'm happy with the phone. Thank you
July 2022
Marissa was great in understanding my problem that has plagued me since Sept. She tried several things. Time will tell if she corrected my problem with Metropcs.
