Cell Phone Stores in Dublin, CA

“We had the best customer service experience at this T Mobile store on Fallon Gateway. For the longest time I was with AT&T and was getting tired of their outrageous international charges, increasing monthly costs etc. but was afraid to switch as I was worried about cell coverage in our area
Kamau and Geraado, the two gentlemen who assisted me with switching provided excellent customer service. They provided all the promotional discounts, credits etc and worked patiently for hours to get all the lines switched. Special thanks to Kamau for dealing with AT&T and for all his patience, as they made the transition difficult.
We are so glad we walked into this store and made the switch from AT&T to T Mobile. And the cell coverage is excellent as well!”

“I'm not super tech focused, but never feel like an idiot when asking questions here. I have purchased lots of electronics at this store over the past 15+ years, including laptops, tablets, TVs, and home appliances. The warranty purchase for the front loading washing machine was worth every penny. The washer broke three times, they serviced it twice and the refunded me to get a replacement on the third attempt. Yeah, the washer had issues, but Best Buy wasn't at fault and they took care of us with the warranty.
The store is huge, and fun to explore. I recommend it.”

“I turned in a phone that I wasn’t expecting to arrive at my home, and then came to find out my husband had ordered it without my knowledge. We ended up having to go back to get a new one. Ali and the manager were extremely kind with my initial encounter, extremely helpful, knowledgeable, supportive. I really felt taken care of like a friend- he greeted me in immediately, looked me in the eye, asked about my day and job, and even went to open the door for me upon my exit. Then, Ali went out of his way to find out how to get a new, better phone for us. He tried to problem solve, called us to come up with a better solution, and even stayed late for us. He was above and beyond, and I would hire him to work for me in a heartbeat. It’s people like Ali and moments like these that make me feel better about spending a little more to stay with Verizon.”

“Walked in after a bad experience at the Livermore location, was immediately greeted with a smile and all of my questions were answered. Associate was attentive and walked to the store introducing me to different pieces of equipment and helping me make the choice that I needed to buy a phone without purchasing more machine than necessary. Purchase was fast and flawless, stepped out for lunch and came back and all of my data has been transferred for me. I love my new phone. Livermore staff needs either to be retrained or replaced. What an incredible difference.”

“Jacob helped me transfer 3 numbers from my previous carrier to Verizon and add one more number to make it 4 BYOD for $100 of the unlimited welcome plan. No hassle no hidden fees, everything done in 25 minutes. My 2 own devices cannot be distinguished online and Jacob helped me out. Clearly he is very good and I strongly recommend him! My last 2 trips in ATT and cricket are way slower than Jacob!”