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“My only complaint is about an executive officer his name is ***************** who came to the branch to fix and solve a problem unfortunately he created more problem and he made it worse it was about a loan for commercial real estate . I started with one of his officers in the Rancho San Diego *************** she was great and excellent and she helped me with the process and then another officer from the National ********* mr **** he was asking for more document and I submitted but it was a misunderstanding so the other officer who is in charge of the loan mrs **** she was the one who help me w everything . And she suggested that I meet with ***************** the executive officer of the there bank . Unfortunately this gentleman he has no idea how to Take of a care Customer ?? The idea was that he will help or to make me understand how the process work ?? But he made things worse than before and we were arguing and he was telling me that Im stressing out and making things difficult and yet instead of fixing or helping to close the deal on the loan he kept knocking down on me and criticise me ?? I just wanna let everybody know this gentleman he is not a banker and he just lost a customer because of his attitude !! beware of this gentlemans ***************** ???? he work at the main office in *********** . Other than that I appreciate most of the employees at the **************** branch thank you . But ***************** Im sorry you are a lousy executive officer ??????”
“Very clean and organized..had no problem looking for what I came for..also has a check cashing booth separate from the checkout area where u had to wait for people buying food and stuff in between check cashing..guy at register was nice looked well groomed and didn't rush me at all.. EXCELLENT CUSTOMER SERVICE ??”
“Have been banking here since I moved into the neighborhood 6 years ago. The staff is friendly, helpful & professional. Know them all by name. They always liked my therapy dog & gave him treats.”
“The best Bank ever, Vice President, Bank Manager Dan Newland, has always always very courteous, and always get the job done no matter what, been working with him for 8 years now and never once has drop the ball, 1000000000**** if i could,,, great job Dan and to years to come.”
“Kristin was incredibly helpful throughout the entire process. Not only did she assist me with getting pre-approved for a car loan, but she also took the time to give me thoughtful advice on what to look out for when buying a new car. I truly appreciate her”
“Great experience with bank teller and the banker here at this Chase location. This branch is spacious and plenty of parking. We scheduled a 30min meeting via Chase app. We got great assistance from Samer Naoum and he quickly helped sort out several things for our account. Definitely recommend this branch and making appointment in the app.”
“I went to Mission Federal Bank, and was helped by Joni Beitman, I just must express my greatest respect and appreciation to the way she was very professional and kind at the same time. She explained all the things I asked her about and took the time to view the documents. She was patient with my question and helped me understand the process I was signing up for. Very grateful for all the help.”
“They're always helpful and kind. If you're able to use them you should definitely check them out. I've been banking with them my entire life and they're the only bank I truly trust.”
“Aurora Rico in the El Cajon branch provides outstanding customer service. Whenever I need assistance with my account she resolves the issue on the spot in a cheerful manner! Big thank you to Aurora for all the help!!”
9AM - 5PM
898 Jackman St, El Cajon
Banks
“I want to thank Patricia Nicolay for helping me She was very polite caring and helpful. Great customer service and I really appreciate her. Thank you Mrs Nicolay.”
“These folks go above and beyond. I connected with them for a solar loan after my credit union of 25 years, Navy Federal, turned me down because my employment changed 18 months ago and they insist on 24 months of same employment. I applied for solar loan with Wheelhouse and all my other qualifications out weighed my length of employment and they didn't question my length of employment at all. In addition, their high interest rates on checking and term certificates - combined with their personal attention to details, I am preparing to move all my accounts to Wheelhouse. They give the personal attention lost years ago with banks and credit unions”
“Place is righteous. Kind, transparent, intelligent, eager people. Comfortable with my money here and looking forward to maintaining lifelong business with this establishment & company. Thanks, guys!”
“I had few questions about my account and the app on my phone so I decided to stop by , the recipient asked me to wait so I can be seen by a banker, took about 2 minutes and Heather Sutton introduced herself , took me to her booth and answered all my questions and helped me with my phone app . She was very helpful and professional. Thank you.”
“I decided to open an account here since my Mom uses this bank and I am helping her with her finances now that she’s 92. I had a terrible experience with BOA in the past, but I have to say that the staff here went above and beyond to make me feel welcome. Opening an account was easy. Excellent experience overall.”
“I've been with the credit union since 1980. They have never made a mistake on my accounts. the service is second to none. Award winning management team keep things running smoothly. They put big effort into supporting our community's. My money is safe. I highly recommend opening a worry free account. You won't be disappointed.”
“I'm satisfied with the employees. They seem competent and engaged. However the interior of this building leaves a lot to be desired. It's old and cold. Not temperature. Just no personal connection. No colors. Nothing inviting.”
Open 24 hours
475 Fletcher Pkwy, El Cajon
Banks
“I just wanted to jump on here & say, great customer service, I’ve been in here only a few times but the peoples are always on their job, I come in on busy days & the line moves considerable well. All have been professional & friendly. Coming from an extremely racists little town in Twentynine Palms where I’ve experienced extremely horrible service, this Wells Fargo was a literal breath of fresh air, the way they handle my transactions. Good Job & Thank you ?? ?? ATM & a Drive up Window, they know they have a heavy traffic flow & have what’s necessary to get the job done. ?? Kudos”
9AM - 5PM
1069 Graves Ave #100, El Cajon
Banks
“The greatest banking experience of my life. Everyone is always so kind and helpful. There is rarely a line and I feel like they are solutions based. Ashley is the most awesome teller in the world ;D”
9AM - 5PM
580 N 2nd St, El Cajon
Banks
“This review is long overdue! We had an excellent experience with the whole staff here when they helped my husband and I open a business account and business credit cards- everyone is friendly, professional, and knowledgeable. One team member in particular stood out- Antonio went above and beyond to help us from start to finish. He provided amazing service that was tailored to our specific needs. He was overall a joy to work with. Thanks US Bank and especially Antonio! You have our business for many years to come.”
“Alexander helped me open my account, he was super helpful, patient and thorough in explaining what I needed to know; always asked if I had any questions. He also was very considerate of which accounts would be best for my personal situation. I really appreciate his customer service.”
“I've only been in this branch a handful of times but it's always been a very pleasant experience. There's never much of a wait, if any. A big shout out to Taryn (teller) who has helped me a few times and is so kind and helpful. Bank errands are never fun in my mind, but I always leave feeling like I had a lovely exchange with another human being. Thanks Taryn and team!”
“It’s not there anymore. It’s closed down. It still gives directions and gives a closing time and bank hours. Don’t waste your time because there is no bank here.”
10AM - 5PM
402 Fletcher Pkwy, El Cajon
Banks
“I opened a Citi card online, but recently changed cell numbers, so they were having trouble verifying my identity, flagging me for fraud and locking my account. Dalia from the El Cajon branch was super helpful and empathetic, she called the fraud department from her office with me and helped them verify me. She changed my mind about Citi, I was going to just close the account, but have decided to stay a customer!”
9AM - 5PM
1790 E Main St, El Cajon
Banks
“This branch is very clean and very nice. Professional personnel are always around and willing to help. I definitely recommend this brand for every chase customer.”
“I called in, and was helped out by excellent Banker Alicia. She provided me with fast & efficient customer service. I live in the South Bay but i will drive up East because she always finds ways to help me. Thank you Alicia for always being ready to help.”
“I was visiting USBank today; purpose - to send money to Europe via bank wire transfer. My representative Mr. Emmanuel E Castro was performing this task for me....he was extremely kind, yet very professional, knowledgeable, did answer all of my questions, did explain me the process in detail before we started. Thanks to Mr. Castro, everything was done smoothly in a short time frame....After,I left, Mr. Castro did call me on my cell phone with additional paperwork that his superior in the US wire transfer department needed as an EXTRA document from me ....for security reasons....I was not able to provide the extra document in question, the official invoice , needed for the import dog payment - because it was a gift from a family member from Europe and I was transferring money to my family member/ dog breeder as a gratitude for payment of vaccinations and other numerous expenses responsible breeders have to face....payment for registration of dog included....yet dog itself was a gift, and the breed of dog very expensive. Mr. Castro found the solution ....legitimate solution since I did not have invoice...did not purchase a dog . Nobody in the bank suggested what this young man came up with...he told me ..." as you imported the dog outside of US....you probably have a dog passport."......Yes I did...with breeders info...Me listed as a new owner...my info....dog's info....FINALLY his wire transfer boss did accept pasport as a valid extra documentation instead of purchase invoice. Yes, this is a story with many ( maybe unnecessary details.) ...but it is important TO ACKNOWLEDGE the effort and time of USBank client representative , Emmanuel, that is willing to make a step forward ,beyond his immediate job description , in order to help a customer with a specific , rather unique problem. Congratulations to USBank for deciding to hire Mr. Castro as its team member. Manny, Manny THANKS to Emmanuel for his dedication to help me with my problem in timely frame , very successfully and efficiently. USBank customer,LB and her happy puppy”
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“Wassan is so helpful here at Homestreet! We come here every week and Wassan and Valentino greet us and help us fast and with a smile. Homestreet is always here to help.”