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10AM - 8PM
5691 Bay St, Emeryville
Mobile Phones
“Outstanding customer service. I am horrible with remembering names... (Alexandria)? helped me with a variety of questions I had concerning my iPhone, iPad, and iWatch. I walked out with a new phone, improved service for my business, and a lower monthly bill. What?!? T-Mobile continues to earn my business after almost 10 years and Emeryville, CA is my spot. Thanks guys... great team.”
“I received excellent service here twice I the last few years. They politely, patiently and knowledgeably handled questions about phone configuration, billing and phone accessories. Each time at least one of the staff was very knowledgeable and was actively teaching the others. Lat week it was Sarbjeet ( forgive my spelling) who was expertly helpful. Weekday afternoons there was no waiting.”
“What an experience at this store. Thanks to them for rectifying their mistake and making me one happy customer.
Back story: I went in two weeks ago to find out what was wrong with my phone, after 2 hours in the store, parts had to be ordered. I was advised that they would email me when I could come in for the repair. After many unsuccessful attempts trying to reach someone at the store, I decided to go in the following week after not getting an update. Was assured the repair would be done and to come back in 2 hours. Returned, but phone wasn’t fully repaired as there was a miscommunication on their side.
Kevin and Grace, made sure that I didn’t leave without a phone. They apologized and I got given a new phone. Apple Store dropped the ball on this one, but made sure that me, as a customer, was left satisfied at the end of it all.”
Mobile Phones
Mobile Phones
Mobile Phones
“I went in to get my watched transferred over to my cellular plan and the service was top tier from the time I came in until the time I left. I highly recommend this location for all of your needs.”