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“When to another location to do an upgrade they did not transfer any of what up or other applications I was lucky to meet Manny to help to transfer my personal information i will be going to this for now on”
“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
10AM - 7PM
3263 International Blvd, Oakland
Mobile Phones
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“I walked into this location and was immediately greeted by a young lady named Celina she was very kind and knowledgeable. She was quick and efficient. I recommend this location for all your AT&T needs.”
“Michael Z, the manager at this store, did an outstanding job resolving my issue. As a first time customer of AT&T, I was about to give up on this company. Long story that includes online purchase during Black Friday, cancellations on orders without my approval, UPS delivery of box without the iPhone 17 (seems like an inside job at UPS with double taping of the package), multiple security and fraud checks, and countless hours on the phone with multiple managers. It's almost like ATT does not want my business!
ALERT: If your phone is stolen during the delivery process, the ATT process makes you feel blamed as if you are the criminal. Despite multiple explanations to service reps, it doesn't appear that they document. Fraud team denies requests.
Enter Michael Z. His efficiency, quickness, patient, caring and customer service approach won me back to give a last chance. I can't say the same of the workers at other branch stores.
Moving forward, should I have any more issues with ATT, I will be coming in store to work with Michael.
Come to this shop if you want a smooth experience.”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
“Gary was so incredibly helpful and treated me like family! He helped me in Oakland but has locations in Vallejo and Albany, and that’s how impressed I was, that I left 3 reviews, one for each location! If you want to support small businesses that are communicative, respectful, and flexible to your needs, call Gary!”
“Charles was amazing to work with. When I arrived, it was near closing, and it was busy. Even though it was the end of the day, Charles was so kind and patient to every single person that walked through the door. He went above and beyond to help me with everything, and he didn’t rush any part of the process. Best service I’ve ever had at a Verizon store, by far!! Five stars!”
11AM - 6PM
339 14th St, Oakland
Mobile Phones
“The BEST! Great email help and price provided before I ever took my phone in to the store. They provided replacement part pricing for OEM and 3rd party parts and updates when the ordered part was in stock. Price for replacing the back glass for my Samsung Galaxy S22 Ultra was very reasonable. They were very friendly and fast. The did the repair in 30 minutes. I will go back here for any repairs I need. Highly recommended.”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“If you need help at the AT&T just ask for Diego don’t waste you’re time with the other workers, he help you until the problem is fixed
10/10 great job Diego”
“Lily helped me in a jam. My phone screen was so damaged and I couldn't find my address to my work. Sad how much we depend on our phones these days. The person I work with doesn't have an online presence really with all the addresses of all the offices. Lily helped me in the jam and I am grateful. I wanted to switch and get verified on with customer service and she helped me use her phone to do everything so I could switch service to another phone.”
“always positive attitude, employees are knowledgeable and engaging! BTW to the lady below me Metro does not carry a g3! google works wonders when searching FOR ANY PRODUCT!”
“The staffs are very nice and patience. They helped me solve my complicate phone problems. Special Francisca, she was helping me for almost 4hrs. She saved my day!”
“Jennifer is a excellent customer service and I’m really satisfied and above and beyond in helping me with my concerns with my iPhone and with that plz give her a excellent grade with her job and I recommend her a lot she’s so hopeful. God bless and thank you”
“Norberto as well as Manny were so helpful in assisting in store! Both, very friendly and knowledgeable. They achieved what I needed and made the experience a very seamless one!”
8:30AM - 6:30PM
2370 Telegraph Ave, Oakland
Mobile Phones
“Being one of the very few Korean grocery stores in the east bay, it's well worth the trip. With a security guarded parking lot, and a home/kitchen store right Nextdoor, they have everything you'd need; plus even when busy, lines never get too bad. I specifically come here for any kitchen supplies, the prepared Banchan and other dishes, along with what I call "Korean Spam" I had discovered a few years back. This stuff is TOP TIER for processed luncheon meat, you have to try it. It's healthier, more flavorful, and gets crispier than spam without drying out!”
9:30AM - 7:30PM
5131 Telegraph Ave, Oakland
Mobile Phones
“Great great experience at Metro by T-Mobile the staff was very friendly and helpful me choosing the perfect plan of my need the process was quick and smooth highly recommend this store”
“Abdul and isam customer service assistant is very helpful every time I come into stores there service always makes me happy and they know how to help the customer that comes into story I would very much always ask help from them”
“Great place. Extremely helpful and very nice, and always looking out for their customer's. Christine and Vien are amazing and always make me feel welcomed. Plugged me with a new awesome flip razor phone, charger, and headphones ?, and a case for the low. Keep up the good work, you guys are the bomb ?? ????????????????”
“Martha her customer service is excellent she always so kind and multitasking I have been to other locations and her service is better than theres I have to be honest I pray she is compensated for her hard work and dedication because she deserves it she also is knowledgeable about the company and the products which helps you feel good thanks Martha for your patience and hard work it's truly appreciated”
“Harry and Andria are superstar workers there!! They are patient and will answer questions you have. They also suggest great deals and are pleasant! The store is clean, organized and welcoming. I come by there to pick up my Tuesday goodies, if I remember and for any help I may need with my devices. Oh and easy metered parking right out front.”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
11:30AM - 4PM
429-B 9th St, Oakland
Mobile Phones
“The man helped me fix my phone and it worked perfectly until one day it stopped working. The man was kind enough to let me know it was because my phone had been bent before the repair ( from another accident not from this store) and he offered to fix and replace the screen. The phone is now in perfect condition. The pricing is excellent and he is very easy to work with. I will recommend to friends and family.”
“Had the best experience going to Metro staff is very helpful very nice and I was laughing the whole time really good people if you need a metal store to go to in the East Bay please come to this one huge shout out to Med Samantha and Hanin ?❤️”
“The lady that attended me, was very professional and activated my new phone so fast, I couldn't believe it, it really made my day, I was able to run some errands before going to work, I loved the way she handled things and got my new cellphone ready to use”
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“Sam and Jenny were so kind! I went in today with a very noisy home button on my iPhone that desperately needs an upgrade. Sam was so great and diagnosed the problem in seconds and fixed it in a minute. Turns out it was a loose screw causing the home button to vibrate and make a loud buzzing sound. I was expecting it to be something awful and forever broken, but it was a simple fix for Sam. Thank you! Sam is excellent at troubleshooting all phones no matter the make or model. Jenny showed me multiple phones within my price range when I’m ready for an upgrade, which will be very soon! The team at Kemo are amazing! I will only be coming here for all my phone issues and needs. Thank you so much, Sam and Jenny! You’ve made a customer for life!”