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“I’m honestly pretty shocked at the negative reviews I’ve seen for this post office. I think people need to understand this is a smaller office with one person working, not a multi person distribution center. They are extremely efficient for the resources they have and very kind. I’ve owned a small business for 4 years now and have changed post office offices over 10 times. This has been by far my favorite one. Jim is incredibly kind and always says hello to everyone who walks in even if they’re just dropping a package. I appreciate how attentive and kind he is because if I’m being honest a lot of post office workers are not like this (though they have good reason to be when so many people are rude to them). He’s the reason this is my favorite post office and for those who feel like there’s too much conversation I beg of you to touch some grass and reconnect with people, we are all losing the art of talking to one another and it’s a blessing to connect with strangers”
“I don’t leave reviews a lot…never crosses my mind. Usually, when I go into government businesses, I naturally expect a bit of hostility and a general experience. The second I walked in this morning, the 2 gentlemen working made me feel SO welcome. I came for the simplest thing, but I left with such a positive impression. Literally just so kind, welcoming, and helpful. After I left, I needed to give these men their flowers. If I was a business owner, I’d be so lucky to have them working with me. Their smiles and warmth changed my mood around!”
“This branch is usually excellent. I actually avoid the post office in Del Mar and travel farther to Solana Beach. But recently as the line grew, the only employee working the counter finally rang the bell for more help. A slovenly overweight man appeared to ask if anyone were just picking up mail. Hearing none, he departed. This is SOP for postmasters who NEVER roll up their sleeves to wait on customers. He had apparently directed the only other employee to empty trash and process packages instead of attending to customers. No one would ever run a business this way except the government, in particular, the U. S. Post Office.”
“I literally just left and couldn't wait to give a review. The most helpful and friendly individuals. Immediately helpful and quick. 11/10. I didn't get any names but it was around 11am on Feb 19, 2026.”
“I come in here at least once a week and have been for years. I’ve never had anything but kind and efficient customer service. It baffles me why the ratings for this location are mixed.”
“Brandi went out of her way to find packages that I dropped off earlier to double check that each of the 5 packages was going to the right address. Great service with a smile I’ve always had a good experience here!”
“I never write review for anything but i just have to shout out Steven!. He is the the most paitient and loves to do his job. I applied for my passport and everything went smooth, I was outta there in 10 minutes. This is now my go to post office for passport services, way better than oceanside post office. I recommend coming prepared and double checking everthing before coming. and respecting other people appointment times.”
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“My friend and I went in to get passports this morning for the walk-in appointments and there were a loooot of people. The woman doing passport appointments, Christine, was wonderful. She was kind, quick, and extremely helpful with questions we had. I totally recommend the passport area of this USPS.”