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May 2023
great customer service from tellers very friendly and helpful ,will definetly recommend this bank.
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January 2022
Today (01/04/2022) I waited for one hour and 5 minutes for a Bank of the West representative to answer my call and no representative picked up the line. This was my third attempt, and I am exasperated!
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August 2019
Avoid Bank of the West!! Had a simple transaction that had previously been approved but the operations manager was off so the branch manager wouldn't do it and then LIED why they couldn't do it. I am a 30 year customer so beyond a horrible customer service experience this is how they treat their loyal customers!!