Appliances in Folsom, CA

“Yesterday I went to Best Buy because my phone had a problem. The associate who helped me was marvelous. Professional and knew exactly what to do. I was extremely happy with my experience and won't hesitate to return or to recommend your store to everyone. and the problem with my phone was resolved!”

“I took my Pfaff serger in for servicing that another company couldn't fix. Upon my arrival, the owner took my machine and inspected it and told me exactly what was wrong with it. It only took a few days and I got my machine back fixed and cleaned. After I got home, I tried my machine. Well it didn't work for me. So I contacted the owner and brought it back in. He was very nice and showed me from scratch how to thread my machine (sergers are difficult to thread). Well clearly the things I was doing were wrong. He showed me step by step how to do it. He serged on a piece of fabric and it was beautiful. I took it home and followed his instructions to change the color thread. It serged beautifully! The owner made me feel confident that I could bring it in anytime if I had issues and he would help me to thread it or whatever problem I was having. I give four stars only because the service was a little pricey. But I am a happy customer!”

“Lowe's of Folsom appliances. Went to look at refrigerators & were waited on by a very knowledgeable lady named Paulette. She did not push & listened to our needs before showing us 2 different counter depth refrigerators. Her listening skills & professional approach were first class. Told our neighbor about our experience & he ended up buying a refrigerator from Paulette the following week. He said his impression of Paulette was the same as ours; positive! Paulette is an example of first class customer service!”

“I went to Home Depot on a very busy day to purchase custom cut blinds. Mark in the flooring department went well out of his way to help me. He did an excellent job and prevented me from accidentally purchasing blinds that wouldn't have fit in our window space. Before him Mary and Cliff (prior employees) had also gone above and beyond to help me. Mark is a true asset to the store ensuring customers like me return again and again!”

“Well now. I was in need of a particular brand of cell phone charge. But I had no clue the size or fit. Plus I needed it quickly, no time to deal with ordering it online to wait for delivery. So off I went to Best Buy (BB) in Folsom. As I walked in, I realized I had no clue where the cell phone chargers would be and did not feel like wandering around all of creation looking for them. I asked the person sitting at the counter next to the door. He told me where they would be. Perfect. I found them and realized I needed two items; the adapter and cable. I googled the cable size fit. But I was stumped on what wattage I needed for the adapter. An associate came over to offer assistance. He advised me that the one on the shelf is too high a wattage for my phone. He checked the computer for inventory of a lower wattage adapter; then he went looking for them. He came back fairly quickly with one. But as I got home and tried out the items. Darn, the cable did not fit my phone. I was kicking myself for not asking the associate to verify that as well. He was super helpful and knowledgeable. Anyway, I went back to BB the next day for an exchange. I was anticipating this to not go that smoothly. I was proven wrong, it was easy and painless. I had my receipt and the cashier knew immediately what size/fit I needed. Since there was no one behind me in line, he darted to the sales floor to grab one for me. He quickly exchanged them out and completed the transaction.”

“I went to Home Depot on a very busy day to purchase custom cut blinds. Mark in the flooring department went well out of his way to help me. He did an excellent job and prevented me from accidentally purchasing blinds that wouldn't have fit in our window space. Before him Mary and Cliff (prior employees) had also gone above and beyond to help me. Mark is a true asset to the store ensuring customers like me return again and again!”

“I walked into the El Dorado Hills Home Depot because I was working on a project involving tile. I was introduced to Frank in floor/tile department. He had a great sense of humor and an expert in flooring. I also was assisted by Angelique who checked me out at the register she was also very friendly and customer service driven. It's was actually nice to go to Home Depot and not feel lost in a maze but was met with friendly and helpful staff.”

“Needed extra time to pick up an online order & Jennifer took care of it! They stock a lot of nice lights, plants, and seasonal items at affordable prices. The paint department really stepped up by providing solutions for my craft and yard projects this year. Lots of improvements for not a lot of money”

“Rented a truck to pick up a ping pong table from the rental side of Home Depot. Fred was behind the counter. He was efficient, friendly and super funny. I left with a big ole smile on my face. The return was super easy and once again I was entertained by Fred. It was a good eye opener that they have SO much tools and other things to rent. A true do it yourself paradise. There's been other occasions where I've stopped in to purchase plants and my husbands list of stuff to complete his projects around the home. I can honestly say if you need something for your home this is the place to go. Plenty of parking, clean store and friendly employees.”