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“My wife and I had been planning for over a year to purchase a new safer and more practical vehicle to fit our needs and lifestyle, and since I'd had very good experiences with this dealership with past ownership and services of my Mercedes vehicles, it was a no brainer to come back to custom order our new 2024 GLC300. And as luck would have it, we ended up working with Zane Ma as our contact (internet) Sales Manager.I don't quite recall how we were first introduced to Zane, but he was the one we kept in touch with all the while, from going on test drives, answering the mountain of questions we had, till it was finally time to place our custom order, and he has been nothing but amazing since day one. What we also very much appreciated was Zane's actual understanding of our wants/needs and being able to help us choose the options that would be most useful to us, recommended against those we didn't need and/or would likely never use, and even went out of his way to get us the best price possible (despite how "hot" in demand this SUV is) without too much of the usual stressful and exhausting back and forth price haggling. All this really helped keep the entire car buying process fun, exciting, and stress-free. In my honest opinion, Zane is a great guy who's very honest, caring, patient, knowledgeable about MB vehicles, and did a great job helping us through our car ordering/buying process.After having finally placed the order and paid the deposit, Zane always made the effort to stay in constant touch with us, keeping us updated via email with dates of when our car was scheduled to begin its production, when it was completed, when it was shipped out, when it arrived at the port, and the date it was finally delivered to the dealership and ready to be picked up. We couldn't have been happier as Zane truly made most of this car buying experience exciting, fun, and most importantly, stress-free.However, I wouldn't say that this whole car buying process went without some unpleasant bumps toward the end. We did have some issues which caused tense and heated moments with the Finance Manager who was assigned to finalize the signing of our paperwork, and who took the final payments to complete the purchase. As such, a Sales Manager (Mossy) had to be brought in to intervene, to hear out my wife's concerns, and I must admit that he did a great, courteous, and professional job settling the matter. He further assured us that they all work as a team at this dealership and that their customers' experience is of paramount importance as this is precisely what will either gain or lose their customer's trust, loyalty, and business. As such, we were happy and satisfied with the outcome.A few days later, my wife subsequently also contacted the General Manager (Kekoa) by email to make him aware of our incident/experience, and as hoped, he was also so nice, understanding, and professional in responding promptly and assuring her that this was not the kind of treatment of their customers that they expect, condone, and tolerate. He further assured us that the Finance Manager involved would be spoken to make sure this never happens to any customer again in the future.Despite the bumpy ending to what was turning out to be a great car buying experience, I would still definitely give my business to this MBFR dealership for any future car purchases or services simply because they really do care, they are within convenient driving distance from our home, and my wife says they provide hot and delicious Starbucks coffee in the waiting lounge :)”
“Parker came out was very efficient and thought ahead that I may want to change my rotors that were in 1/2 mm of needing to be replaced. Brought with him upgraded rotors better than oem. Cost was a fraction of Mercedes dealer. Very convenient to have service at your location.
Their service vehicle is fully equipped to give same quality work you would get in a dealers shop. Definitely will make EZ-Brake for all my auto brake needs.”
“Jim, Chance and Lori are amazing, honest, caring and they collectively made my purchasing process a piece of cake. I am so happy. This is the place!!!
B”
“We had a wonderful experience at Kia Mission Viejo. Daniel, our salesperson, and his team were so helpful. They worked hard to find the right car for us and also helped us get a great deal, including insurance.”
“Bought a car for our son. Tustin Hyundai price matched best quoted deal. Michael Shieh was professional, transparent, and made the process painless. He followed up post delivery to ensure that we were good. Finance manager was great as well. Didn't push for anything. Very quick process. Second vehicle purchased from Patterson dealership (first was for Mazda). Excellent experience.”
“We had the most wonderful car purchasing experience here. Every step of the way was positive a seamless. Owen sold us our very hard to find Grand Highlander Hybrid and Karen went above and beyond to help us get exactly what we wanted (trim, interior/ exterior colors, packages, etc). They were very friendly and accommodating. The customer service here has been top notch! We live in San Diego and will continue to choose Santa Margarita Toyota as our preferred Toyota dealership. Can’t recommend enough.”
“Linda our service advisor was great like always. Made my oil change appointment, only took an hour and even got my car washed. Linda also helped me with the removal of alarm tone sound of speed limit change.”
7:30AM - 5:30PM
25712 Taladro Cir, Mission Viejo
Auto Repair
“Highly recommend Mission Viejo Caliber Collison! They did a wonderful job repairing my vehicle after being hit by ladder on the freeway. They didn't cut corners and provided a detailed estimate. My car was finished ahead of schedule and Angelo was phenomenal to deal with. Handled everything with my insurance too! Thanks to the Caliber team for a great job and experience!”
7:30AM - 5:30PM
23251 Antonio Pkwy, Rancho Santa Margarita
Auto Repair
“These guys are awesome. OJ & Jose fixed a minor paint scuff I had on my Tesla COMPLEMENTARY! It took them 5 minutes to get rid of most of the Scuff. Thank you OJ & Jose ?”
“My car died while driving. I called Geoff and let him know and he said I could bring it in at any time. Geoff diagnosed my car and let me know how to get it running. I approved the work on my car and now it’s running.”
7:30AM - 5:30PM
27762 Camino Capistrano, Laguna Niguel
Auto Repair
“My experience at Caliber Collision was nothing but positive. Stephanie and the individual members of the staff that I worked with a long the way were professional, knowledgeable, and focused on getting the job done. Steve kept me informed of my car's progress while Stephanie went out of her way to assist me in dealing with matters related to my claim and restoring my car to its original condition.
When I picked up my car It was clear to me that Caliber Collision stepped up and provided a quality solution in a very reasonable amount of time and the best part is that it was really effortless on my end. Thank you!”
“Got our daughter's first car at DCH Tustin Acura. Our sales rep Jose Rios was amazing. Very knowledgeable and friendly. We got a good deal and left very satisfied with everything. It was indeed a very good experience.”
“Miguel my service advisor has been taking care of me and my ford fusion for the last three years. He is honest and he is great at taking care of me and my car. they provide me an uber to bring me to my apt. and an uber to pick me up to take me back to the service dept. Ask for Miguel to be your service advisor. You can be assured of a 5-star service from him.”
“I take my BMW here every year for the annual range extender oil change needed for the i3. always reasonably priced very polite and they explain everything with options so the car owner can make the best decision about what to do and when to do it. Way better than going to the dealer for sure!”
“My first two experiences with Aliso Viejo Auto Service were great. I dealt with Austin, who I found I found to be very honest and direct. He let me know exactly what I need and (what other mechanics had told me I needed) what I did not need.
The work was performed quickly, efficiently, and to my complete satisfaction.”
7:30AM - 5:30PM
26100 Dimension Dr, Lake Forest
Auto Repair
“Alex at Caliber Collision provided exceptional service in both handling the repair of my car and delivering top- notch customer service. He took the time to clearly explain the repair process and kept me well- informed throughout. I would rate a perfect 10 out of 10!”
“The staff is excellent. The service was great. I purchased a tire from the store. A few months later I got a metal stucked to the tire. The staff removed it and patch the tire for free. Incredible!”
“Renato at Porsche, Irvine gave me excellent service and did so with great communication and speedy service. I am very impressed with the service I received. I would highly recommend. Thank you.
2024 Porsche
Macan
Service Advisor
Renato R.”
“Been here a couple times, and safe to say I’ll be coming back again. Overall, great service by the team: straightforward process, good turn around times, good pricing, and knowledgeable staff.”
“I bought my Toyota Corolla with Adam Bahnassi and had a great experience! He was very attentive and helped me finding the right car for me without being pushy. Great customer service. ?”
“Found this place online today chose it because of its great reviews so glad it’s open on Sunday and the online appointment scheduling is awesome. I have a 1:30 appointment today with my son’s 4 runner for an alignment and tire balance . Update everything went great would highly recommend this location . Ed Mac”
“Steve, Chris, Eric and the team are always fantastic to work with. I’ve trusted them with my cars for over 20 years and highly recommend them to my friends and family.”
“I have been an extremely satisfied customer of Tucker tires for decades. The service is always exceptional, the pricing is always fair and, if I come to get my service at the right time of day, I even get free donuts. Who could ask for more?”
“Tim is the best. His name should be ‘Trustworthy Tim!’ My daughter has been going here for awhile and raved about their trusty service. Complete Autocare and Tire offers friendly, convenient and reliable service. The staff was knowledgeable and the work was prompt – both front & back brakes done same day. Highly recommend.”
7:30AM - 5:30PM
26911 Vista Terrace, Lake Forest
Auto Repair
“Love these guys! I took my car and asked if they do smog checks, which they don't do on site. They said they could take it and get it done, which they did.
Thanks guys”
“If u got a luxury vehicle and are tired of the dealer ripping you off, auto care experts is where u want to take your vehicle. Even an economy car dealer is a rip off, auto care experts for the win”
“I recently purchased a 2011 RR supercharged that appeared to be well cared for, and I wanted to start my ownership off with equal care. With no real symptoms this was more of of PPI (post purchase inspection!). I took a spin with Andrew to show him what I thought might be a looming issue, and he explained it all very well to me before we got back. Now I know what preventative work I should do soon and know where I’ll be getting the work done. Thanks everyone!”
“I absolutely agree with the rest of these 5-star reviews. Ken (shop owner and mechanic) took the time to explain to me what needed fixing and why, and his prices were very fair. When something didn't need fixing right away, he suggested a free alternative.
Hands down, Ken's shop provided the best experience I've ever had at an auto repair shop. Highly recommended!!!!!”
7:30AM - 5:30PM
2105 Laguna Canyon Rd, Laguna Beach
Auto Repair
“Everyone at Caliber was incredibly helpful and the service was so quick! They gave me honest advice about options for fixing my car and what they could do to fix the problem for the least amount of money. Special shoutout to the mechanic Sheridan who helped me!!”
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“I don’t think most people like having to pay for auto repairs, I surely don’t however, both my daughter and myself have been very happy with the service we have received at Big Brand tires in Football Ranch. Everyone there has been great!
Daniel has helped us during our last two visits with each of our cars. He has been extremely friendly, helpful, and funny, which makes the whole experience with a service repair less painful. I will definitely continue to use this repair shop for future maintenance and highly recommend them to others!”