US Furniture has received mixed reviews from customers, highlighting both positive experiences and significant concerns. Many customers appreciate the owner, Ali, for his helpfulness and dedication to customer service. They commend him for providing excellent prices and quality furniture, often stating that they found exactly what they needed for their homes. Satisfied customers noted quick delivery times and a smooth purchasing process, making US Furniture a preferred choice for furnishing their homes. However, there are notable complaints about communication and delivery issues. Some customers reported dissatisfaction with wrong orders and delays, expressing frustration over a lack of follow-up and accountability. Concerns were raised about dishonest practices, including claims of failed deliveries and misleading information regarding transactions. Overall, while US Furniture offers appealing prices and quality products, potential customers should be aware of the mixed feedback regarding service reliability and communication.
Very disappointed with our furniture and USA furniture owned by the same person it took them 3 moth after I paid my kitchen. Table and chairs. They lack a lot of communication and they gave me the wrong color. And yet not a callback. And they talking about if I don't want it they gonna charge me a re-stock fee smh there... read full comment
December 2022
Originaly purchased a set of sofa love seat ,during the delivery it was damage but ali the owner said he would replace with new ones..he kept his word and was helpful and the delivery and set up was super fast...good service and excellent prices..thanks for making the process so easy.
February 2022
US Furniture is a dishonest store!! They lied to the finance company that they had delivered a sofa I was buying but they did not deliver it!! They failed to deliver the sofa twice, hardly any communication from them why they didn't deliver it.
