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“Holy crap! Joe is next level when it comes to customer service.
We came in to try some stuff out and see what works, and Joe opened our eyes to more facets of sleep than I knew existed. He walked us through different options, asked a lot of questions about us and our sleep patterns and preferences, and crafted a list of the best options for us.
It took us a little longer than usual customers to make our decision (3 days), but through it all he kept a smile on his face, helped us when we had concerns, and even kept our daughter entertained when I was taking too long trying to make a decision. Best of all, I never once felt PRESSURED in any direction. That meant the world to me.
In summation, come in and see Joe when you need a bed, you absolutely won’t regret it.
Update: We needed some additional help, so we went back in to see Joe again. Without hesitation, he did what he does best. Got us squared away, solved our issue, and did it with a smile and friendly conversation as we went. Long as he’s here, we will never go anywhere else for our bed needs.”
“Greg went above and beyond to make sure we made the right choice. We had our mind made up (purple) when we came in the door but once we got to try the other options it was a no brainer tempur pedic was the way to go.”
“Evan was super helpful and really knowledgeable about the different beds. Answered all the questions that I did have and even helped me realize that I’ve been laying on my pillow incorrectly and it made a huge difference. Needless to say I ended up buying a bed that day. Would definitely recommend.”
“Alex was a great representative. He showed me several beds. I mean, mattresses and I found the right one that was perfect. He was a great salesman. He offered the great sales. He suggested certain ones that were at a good price. And I found the great mattress that I found, and I was very pleased very happy, great service. Great person with good experience. I will continue to serve good business with you guys.And alex is a great salesman and deserves a good raise for this.He knows what he's talking about.Thank you alex”
“2 Salespersons helped me with a difficult situation. Elisha and Kevin could not have been more patient or kind. Also very very knowledgeable. Over the past 20 years my family has purchased over 10 mattresses from Mattress Firm in Citrus Heights CA and every time the sales staff and company have been honest and have bent over backwards to help. As a 75 year old widow, I know this kind of customer service is rare and should be valued above all else when choosing a company to deal with.”
“Bill Young provided excellent customer service and was very knowledgeable about the products they sell. He patiently answered all our questions and provided an atmosphere of trust.”
“Theresa was very helpful on Black Friday, she pulled out a few mattresses for me to try until I understood the differences. It was my first time buying my own mattress instead of getting them handed down. I had no idea what was good for me, but Theresa found the right mattress for me and I got a great deal as well. Thank you!”
“We visited your store on July 4 of this year and we were very happy and surprised when we first walked in the door. Love the greeter who welcomed to each person in as they entered and asked if they knew what they were looking for if they needed help.
Home run to start off with. As we walked around, we appreciated the different staging of furniture appliances.
Although we were Just browsing, we ended up picking up a few value items. Great finds for a Reasonable cost.
Thank you, Willey!!! We enjoyed the visit and will be back very soon. Thank you.”
“Marlon is a great guy, I strongly encourage anyone in need of a mattress to go to The mattress firm in Folsom and ask for Marlon. I have shopped at several mattress firm stores with different family members to purchase mattresses, I have always gotten great service, however Marlon has set a new higher standard for what I will expect in the future. I want to be clear I've never had bad service it's just the Marlon was above and beyond the previous great service I had received.”
“We had a very hassle free experience when buying our bedroom furniture. Hailie Bridge made for a very pleasant experience, and we would definitely return for any future purchases.”
“Marco was very helpful. The store is clean and has lots of options. We went to the neighboring stores but BoBs, had more affordable options. Thanks Bob's furniture, thank you Marco!”
“We were referred to Bob's discount furniture by a friend who was very satisfied with his purchase there. Within 15 minutes, we found a couch that was perfect for us. A no-pressure salesman helped us through every bit of the process with knowledge and kindness. While they are not the biggest discount furniture place I've seen, they have what you need and you get a great deal. My husband researched over 40 places that carry their couch, and confirmed that Bob's discount furniture had the best price! Will be picking up our couch this week and can't wait to try it out.”
“My boyfriend and I have been sleeping on our hide a bed couch for the past 2 weeks and our back begin to hurt. So we went to America Furnitures store to look for a bedroom set. Robert was so helpful in explaining things to us and when I explained to him that I have a bad back and I needed something more comfortable for me... He explained the differences in the firmness in differences in the mattresses and he was right on thr spot with the kind if mattress that would be more comfortable for me. He was a very awesome associate to help us understand things with the beds and mattress. Tom was also awesome ans between the the two of them they have given us a great deal on our bedroom and mattress furniture. If we ever need furniture for our place, we will definitely buy again from America's Furniture! It sure was a great place to buy Furnitures and the associates are very friendly and warm and welcome you to the store!”
“The gentleman that helped us was very informative, kind and never pushy. He helped us to find a mattress in our price range and made the purchasing process so easy! Delivery turn around time was only a matter of days and they took away our old mattress too!”
“Great selection, lots of choices for deep-seat couches and chairs and rugs. High quality service from the knowledgeable staff there, who helped with our ideas to make our dream living room a reality.”
“Steven and Phil were very helpful and considerate. Came in with kind of a sticky situation. They exhausted all avenues to make sure we got what we needed within the time frame we needed it ( needed it like yesterday kind of time frame). Very friendly and helpful!”
“Extensive variety of gardening supplies and plants. Everyone is friendly, and one could spend hours just wandering through the beautiful flowers and trees. There are tons of gift ideas inside, too.”
“I had a plant that I purchased and it said Giant bird of paradise one year ago. A friend told me that it was not so I took it back and they exchanged it for a new healthier giant bird of paradise. The customer service was outstanding. I really appreciate Paul Newman's help dealing with this plant I can't thank you enough. ?”
“Quick, seamless experience. Went down on a Sunday morning and the sales professional was very knowledgeable and friendly. Shout out to the two delivery folks, as well, friendly and fast. Halls is a staple of Citrus Heights and I’m glad we could support these good folks.”
“Jason at Matthews Mattress is outstanding - so knowledgeable, kind and helpful. We needed an adjustable bed frame & mattress at very short notice & Jason listened and supported us so we got what we needed quickly and at a great price. Thank you!”
“Had a lovely experience at La-Z-Boy Rancho Cordova. My husband and I were looking for recliners. We had specific needs. We spent two different afternoons, looking, and sitting, and comparing, and choosing fabrics, and changing our minds, and then back to original thoughts. Annya Grif worked with us. She was incredibly patient and sweet. Also, she was very knowledgeable and courteous. We highly recommend her. Thank you.”
“A recent visit to The Feathered Nest was a real treat! The atmosphere was super cozy and the staff were incredibly friendly and helpful. They really know their stuff when it comes to interior design, and they made browsing their collection of furniture and decor a breeze. There's something for everyone here, whether you're into sleek modern pieces or more traditional styles. It's the kind of place where you can easily imagine finding that perfect piece to spruce up your home without any of the stuffiness you might expect from a fancy design store. I left feeling inspired and excited to give my space a little makeover, and I'll definitely be back for more!”
“Kudos Chai Saephan and the LP Pros at the Fair Oaks store. We had problems with one of the Windmolen fans we purchase from you. We contacted the “service” dept at Windmolen and they were totally useless. In desperation we reached out to our LP folks and we’re lucky enough to speak with Chai. He was technically save’ enough recommending replacing the fan motor receiver and assisted us in getting the part. With a little effort, my bride and I had the fan up and running! Thanks Chai! That’s the kind service you can expect from the LP Pros!”
“Let me just say this, if our world had more Leonora’s in it (or at least inner-acting with the public), it would be a much better place all the way around. This beautiful ,vibrant, smiling and friendly employee made our shopping experience today heart warming. Sharp as a tack, this lady provided excellent customer service, all with smiles and positivity. My husband and I left there feeling so happy (even after we spent money)!”
“David was awesome! Very knowledgeable and kind. He answered all my questions and I never felt rushed or pressured, which I greatly appreciate. Can't wait for my chair!!”
“The employees are friendly and helpful. I just wish the nursery would accept returns or exchanges for indoor plants within 21 days of purchase. Since we’re not really experts in plant care, it would be great to give customers a chance to find something they can manage without breaking the bank. The selection can be hit or miss, and having the option to return or exchange would really help ensure that patrons end up with plants that thrive in their homes.”
“Steve was very helpful and knowledgeable while we were shopping for new furniture! We never felt like he was pushing furniture on us or standing over our shoulders. Will definitely recommend our friends and family to see Steve if they are considering Lazy Boy furniture!”
“I felt listened to and Stephanie helped me to pick you the best bed for my needs. Love the bed! Delivery was efficient and professional. Getting so great sleep now, thank you!”
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“I just wanted to say thank you for a wonderful shopping experience today. My husband & I came in with our 2 boys & found some amazing night stands. Your selection of inventory AND customer service is unmatched to all the other stores we’ve been too. Your sales team is truly wonderful. Thank you ❤️”