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“I love this bank. Best customer service. Never going anywhere else. Also to note, it's a couple dollars a month if you have less then $1500. I've rarely had more then that in my account, and it still does not bother me in the least. Their level of service is well worth the small charge.”
“I have used River Valley for my business and personal for about 5 years now and have always have quick interactions there. The few times I have ever had issues with my business account things were able to be resolved quickly, most of the time with a phone call. I would highly recommend for all banking needs.”
“I’ve had consistently great experiences with nicole at Tri-County Bank in Grass Valley off Sutton wy Anytime I have a question or concern, she is always extremely helpful, patient, and knowledgeable. She takes the time to explain everything clearly and makes sure I am correctly taken care . 👍”
“I recently had an experience at this branch that left me feeling uneasy. I was contacted to schedule an appointment and felt some pressure around the timing, but when I arrived the employee who scheduled it had called in sick.
While the staff on-site were helpful and professional, the situation stood out to me, especially given recent reports of scams involving banking appointments in the area.
I’m not making any accusations, but I do think it’s important for the branch to be aware of how this might come across to customers. I appreciated the help I received when I was there, but the initial experience could have been handled more clear”
“Sandy was extremely helpful and kind. I'm not a regular nor expected any additional help understanding their policy but she helped me which passed along to ensure I had full funds on a personal matter. This bank goes to show how helpful and caring it can/is to its community”
“I want to express my sincere thanks for my experience at Banner Bank with Erika Hernandez. She is an outstanding person and employee. She is professional and kind. She was very thorough and clear on all the details of my Home Equity loan. I felt very comfortable and at ease though this process with all my concerns handled. I would highly recommend her to anyone looking for a home loan.”
“Cheyenne in the special assets department is the first person from Tri Counties bank that has honestly Helped me and was very polite And helpful like your bank should be Iopened up my first bank account at the first Tri Counties Bank which was a mobile home on Pillsbury Road in Chico California being young I close that account and re-opened it approximately 30 years later and refinance my house through them Everything is running smoothly until my home floods and they have to repair all the damage and much much more lifted the home 4 feet which is a lot of work and money so it’s been a bumpy road until now At this branch in grass Valley California Cheyenne has restored my faith a bit Thank you”
“I like Wells Fargo Bank ‼️ And They were the first bank account I had as a Teenager,53yrs ago ⏳ I've tried other Banks, but I always felt more at Home ? With the Stagecoach ??✌️?”
“Alysha was the nicest person ever, she was super helpful and nice, even if you exchanged 1000 ones she would still have a smile. If I could add more stars I would.”
“WOW, if you are needing to yourself a personal or auto loan please give SCCU a chance to earn your business. Ask for Carrie F but everyone is very helpful if she is busy!”
“I have been banking at first us since I was 17 years old and my family also does their banking here. Staff is always friendly and willing to help. I would definitely recommend this Credit Union to anyone looking for assistance with their financial needs.”
“Although Dani was helping out from another branch, his customer service was probably 10 stars but I couldn't tap that many. Thank you so much for helping myself and my husband change our address.”
“Always have great experiences here, and the bankers are awesome as well. Sierra and the Hispanic woman behind the counter are the biggest two reasons I bank here, 10/10 recommend over the main st location.”
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“French Canadian bank that bought Bank of the West. Seems good so far.
1/15/26 Update: upgrading from 4 to 5 stars. It's been well over a year since the transition and BMO has made me a fan! It's been a complicated year with a business sale, home improvement loan, investment changes and even a small case of fraudulent charges; and BMO has been outstanding at handling it all. They have smart, polite, efficient staff and I've never waited longer than a couple minutes in line.
In 50 years of banking, I've used all the big boys like BofA, Wells Fargo, Etc, and never experienced this level of service.
Good parking and easy ATM access. Speaking of ATM, I wish they had one that allowed denomination choices. Not too big of a deal, because the lines are short. I recommend them to friends regularly. Keep up the great work team BMO!”