Victra is a Verizon Authorized Retailer located in Grass Valley, CA, dedicated to providing an excellent experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, along with device protection. Reviews highlight the knowledgeable and friendly staff, particularly mentioning Josh and Michael for their exceptional customer service. Customers appreciate the team's ability to answer questions thoroughly and provide clear information, making the purchasing process enjoyable. Many reviewers noted the helpfulness of the staff in upgrading devices and assisting with family plans to save money. The store's atmosphere is described as welcoming and fun, making customers feel at ease, even when they are new to technology. Overall, Victra is recognized for its commitment to connecting technology with life in a trustworthy and enjoyable manner.
Josh was very knowledgeable and clearly answered my questions.
February 2026
Went in this morning to buy my sister a new phone. David, the manager, was so kind and patient. It was wonderful to work with someone with amazing knowledge and customer service.
January 2026
The 2 fine gentlemen and lady were very helpful today. Patient, kind and knowledgable. I was at another Verizon earlier and that young man was very nice also. I purchased a new phone, was helped with issues I was having and the process was very easy and reasonably priced.
