“exceptional service and great selection of rentals. came by today to rent two boards for our kids and the staff was incredibly helpful and made the process very easy. the gentleman that helped us even put fresh wax on the board for my daughter. Thank you!”
“I've visited this running shoe store three times now, each experience has been exceptional. From the moment you walk in, the staff is welcoming & attentive.
I've been impressed by the store's extensive selection of shoes & gear, the staff's ability to explain tthe benefits & features of each product. Whether you're a seasoned marathoner or just starting out, this store has something for everyone.
Thanks to Derek, Heidi, & Clark for their outstanding service & expertise.”
“As a new sailor, I was advised to replace the existing jib on our Cal 2-27 due to wear. Before doing so, I called Leading Edge, who originally made the sail. Joe quickly determined that only the sun cover needed refreshing and that the sail still had many years of life—saving us thousands. He also advised which reserve sail to convert to luff tape for winter use and completed the work quickly and affordably. What really impressed me was Joe’s memory: All I did was mention the make of our boat and Joe immediately named the prior owner he made the sails for decades ago; he remembered the boat's electric setup, which reserve sails it had onboard; he even remembered the color of the deck. The deck! Knowledgeable, generous with advice and teaching, and a rare example of old-school customer service in the age of chatbots. I was wowed. Not for nothing, his sail loft is an old-timey feel-good to visit—analog craftsmanship at work.”
“Epic people who will get you geared and ready to go! They have full package gear options and always give good advice based on skill and finances. Super greatful for getting geared up by boardsports Cali! 9 years later, all original gear works amazing! They have amazing deals on like new kites! Really helpful and good peeps!”
“The sales person patiently answered all my queries and helped me in short listing the right tennis racquet. They do have lots of tennis shoes unfortunately they don’t have clay court specific shoes. Overall great place to buy tennis racquets with lots of options. Excellent buying experience.”
“Needed some quick maintanence on a couple of my balls and Ray took care of me in just a few minutes. He adjusted my thumbhole as it was too tight. He opened it up a little on the sides and beveled the edge a bit help with a smooth release. Then on another ball, my finger inserts were way too big and we swapped them out for proper fitting ones. Great service at a reasonable price. I'll definitely be back.”
“This place is always stocked. I like coming here if I am in the area. The fitting room is available to try on merchandise but must request it with an employee. Prices are reasonable, place is tidy and organized and they carry many cool top notch brands. Lots of parking.”
“Walked into the store and browse what's new. Fall in love with their Venice sweatshirt and Harlow tops. I needed a smaller size and asked one of the lady working there. She's about 5'3" blonde with glasses. She told me it's a sales item and that everything they have is on the rack. So I continued to shop and paid for 4 items with her. She's polite, but not friendly. While I was walking out, another sales lady approached me and asked if I'm looking for anything specific. So I told her I actually really liked the Venice Sweatshirt but they didn't have my size. She then pulled out a device and said that she can order online for me. So I waited, and then she looked at me and said they might have one in the back! She asked me if I can wait for her and I did. She came back with the exact sweatshirt I wanted and helped me with check out so that I didn't have to wait in line again. She's very friendly and professional, she CHECKS her inventory!! And she invited me to come back and shop again. Her name is Debbie. I would definitely go back and see her! Such a nice lady and I hope Athleta could keep her there because this location really is a hit or miss in terms of SA. Store is clean, selections are great. I hope the store manager will read this and improve their CS because I do like Athleta products.”
11AM - 7PM
378 E Sailer Dr, San Mateo
Sporting Goods
“My teens went to this store for the first time at this location yesterday (Sat afternoon) and they wanted me to thank the young salesperson that helped my daughter find the right jeans! She said she went all over the store, picked up several pairs of jeans once she knew what she was looking fo, then helped her into fitting room and then worked from there to make sure my daughter got what she wanted. My daughter HATES shopping and this experience made her so happy! Thank you!! What great customer service!”
“Nichole is the most knowledgeable and fun person !!! She made my experience to be memorable and easy. I am happy that I was lucky to have her helping me to find the perfect outfits for my return to the gym life. Great store and great customer service!!!”
“I came in on a Saturday evening, very rushed, because I needed to a high quality print on a couple t-shirts for work by Monday morning. I worked with Dawood and he knocked everything out for me in under an hour. Amazing job!”
“I went to Foot Locker on the evening of December 12 and I was looking for a pair of high top sneakers. Unfortunately Gabi wasn't able to help me find something in my size but we were able to find a very cool black Nike zip up hoodie. It was great so the trip was not made unnecessarily. Gabi was so professional and ridiculously kind. She complimented me when she didn't have to. Thank you, Gabi! I hope to shop with you again.”
11AM - 7PM
60 31st Ave #400, San Mateo
Sporting Goods
“Super helpful and friendly staff especially considering they were packed with customers on a Sunday afternoon. They even wrapped my purchase with tissue in the bag, which was a nice touch of privacy because I was shopping with family. The dressing rooms atmosphere is luxurious. Slight ding in star ⭐️ points because there was a lot of merchandise placed in random drawers (S,M,L,XL) that should be sorted a bit better. Based on what I saw there wasn’t any time for the staff to do much else besides help customers so maybe they should consider having a few extra employees on the weekends to help with demand and keep the place in tip top shape. Overall it good experience and their products are great: comfortable, affordable for the quality, and feel/look lush.”
11AM - 7PM
60 E 31st Ave, San Mateo
Sporting Goods
“I had one of the best customer service experiences one could possibly have thanks to TJ at the Lids in San Mateo.
I came in to have a cap customized, which can sometimes be a tricky process, but TJ went above and beyond to make sure it was perfect. She was incredibly patient as we finalized the design, taking the time to discuss options and ensure everything was just right.
When it came to the actual customization, she was remarkably diligent and careful with my item. Her attention to detail was evident, resulting in a finished product that I absolutely love.
TJ truly represents the gold standard for customer service. If you need any customization or help with your gear, seek her out—you won't be disappointed!
Lids is lucky to have such a exceptional person working and representing thier company.”
“My favorite sports card store in town! The card collection is huge - Topps cards, Panini, pokemon cards, sports memorabilia, even candy from my childhood! Real nostalgic feel and warm friendly staff that take the time and get to know you by first name, my family loves coming here for that. They also have sports players come out and sign autographs too which me and family love.”
“Lucy is an amazing person to work with. She is very patient and understanding. She even gifted a bottle of wine with my cat's name on it. It was a pleasure doing business with her.”