Car Rental in Hayward, CA

“10 STARS!

If you're looking for something more than just a business that will deal with you, but more like a family or friend that takes care of you and will hook you up specially treating you like it's personal, this place is what you want!

I had a minor incident that left considerable scratches, markings, and a small dent or two on my 2026 Toyota Grand Highlander (not white). I dropped by just to get an estimate, and even though I didn't make an appointment, Elias was cool & considerate enough to still take me and checked it out. Where one collision repair shop in Fruitvale estimated $1800 (to take the whole panel off and work it), and another in Hayward estimated over $500, Elias hooked me up with the MOST unbelievable subtracting discount! I think & imagine I would only see something reserved to be offered in that degree given to a business owners' personal family or friends!
To add to the exceptional, he and his guy offered to take care of me right there and then even though it was the late in the day (and it's not like I didn't see other cars being worked on too).

I waited with him in his office, and we were just shooting the breeze. Elias is just the coolest, chillest, most laid back, most personable guy. A guy that's eager to do you a favor, do what he can for you; completely why you can see how I described him/them as an establishment/person that will treat & take care of you like a family or friend. And if you are big dog lover like I am, there's a bonus with his office/business, and I loved hanging out with him and his dog (I think his name was Jake). That dog is just a big teddy bear that just wants your attention and to play with you.

In the end, for what he offered to do it for and considering it was just what they were able to fit in late in the day, I would say it got back to 98% there (so much so I even offered to give more $, which he wouldn't take [would only accept this review and pets to the dog]). To the extent that when I very apprehensively/fearfully showed it to my very scrutinizing-type wife, she accepted it and even took to it without having me take it back and get any more work done (to complete it by the last 2 percent; get it to the full 100%)! This goes to show that this place is as surprisingly impressive and proficient as I was surprised by my very scrutinizing wife's acceptance & approval.

Couple notes about this place -- try not to park in the back, they do work there with cars coming in & out (it's not just for temporarily placing cars like I thought haha); just park in front of the garage opening (he prefers it right outside his office to see what has to be done). Also, as mentioned before, it's best to make an appointment even for an estimate.

Elias (and Jake[?]) and his guy (I really wish I got his name; because I highly doubt I would've gotten such an awesome outcome if he wasn't willing as well) are the best! I can't imagine finding a cooler, most considerate guy in this. He/They did it with such quality work (look at my other estimates & what it would take) where I'm off the hook with my rather scrutinizing wife, and he/they did me the hugest favor with what he/they offered to do it for (that I imagine like only reserved for family or friends),
I'm sure he'd treat & do the same for you or anybody.”

“The entire staff are Great and very. Professional..I will only go to this particular branch . Tyler the
Manager seems to value all the staff .

Greatest Enterprise I have ever been to.”

“I rent cars here very often and I must say the prices are very affordable and the customer service there is great! The guy that helped me is really friendly and has outstanding customer service. I have never had a problem with any of the cars I’ve rented and most of the time when I rent a car I go out of state. A1 service every time!”

“I love RELIANCE Rent A Car. The Owner is Respectful & The cars are Reliable and real Nice & Clean. I always go to RELIANCE for all my Rentals.No other Rental can beat their Price!”

“The place is simple, I didn't see any real marked customer parking so going there in might be somewhat difficult to find parking, adequate car selection to rent, I was able to get the new Dodge Ram Big Horn truck and that was very nice, if there is one or two people ahead of you, you might have to wait if quite a few minutes if there's only one person working at the desk.”