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“I accidentally locked my bag in the rental car when I returned it early Monday morning. I had already dropped the keys in the drop box by the time I realized. The Enterprise desk wasn’t open yet, so I had to leave the bag in the car and take my flight.
Fortunately, I managed to get in touch with them once they opened, and they were incredibly helpful in recovering my bag and getting it back to me. The customer service reps and managers provided me with regular updates throughout the process.
I lost the bag on Monday, and it arrived to me on Thursday via UPS at my home. I want to express my gratitude to the Enterprise team at STS for their exceptional assistance!”
“We had an excellent experience with National Car Rental at the Charles M. Schultz Sonoma County Airport in Santa Rosa this week. We had a beautiful white 2026 Chevy Equinox. Very roomy, just perfect size for the 3 of us. The staff members were so friendly, we thank you all for helping to make our vacation better!”
“I fly through for business 3-4 times a year and the crew here is always a joy to work with. The cars are top quality, clean, no issues. Will continue to rent from them at every opportunity.
7-2-25 An update to my continued use of Go Rentals STS. Matt and his crew are always available to assist and help. I woke up this morning to a flat tire on my rental, Matt dispatched roadside assistance to me so they could put on the spare and then got me in an identical vehicle replacement to get me back to work. Always exceptional.”
“We are grateful for the kind, professional and efficient service from Francis! This was the third time he has helped us as Avis preferred customers. By far the best agent we have ever dealt with. The hybrid car was great too. Good condition and drove well.”
“We had an amazing experience renting here, thanks to a truly kind and exceptional employee named Rene. It's so rare that you interact with someone in a customer service role who takes being helpful, efficient, and most of all compassionate, to such an exemplary level. Rene saved our weekend, and in my opinion, he deserves a big bonus for being so accommodating and professional.”
“Ace car rental program is a place to go when you need a car and you want to own it all you need is your driver's license insurance and your deposit and you're ready to drive off there's no string as long as you have those three you could just drive away with one of your dream cars your payments monthly will be going towards to own the car within a year I know I got a car from them and I'm very content and I would highly recommend them you could even say I recommended you Elma Lopezcarlos so try running the Ace Rent-A-Car program”
“I thought we were in trouble when our enterprise reservation was made for 2 weeks out! Everyone was sold out and we had no plan B. Daniel waived us over kindly after seeing us standing in the Hertz line. Right away made us feel at ease when he mentioned he had a car for us. Very professional and attentive he even gave us a discount even though rates were high because everyone was sold out. We stood there and chatted a while and he recommended some great wineries! He gave us a free upgrade into a Audi Q5 when we mentioned we were there for our anniversary. Thanks Daniel and Ace! We will definitely be returning to Ace for our next trip!”
8AM - 10PM
2200 Airport Blvd, Santa Rosa
Car Rental
“Christopher was so helpful and kind. Some of the best customer service I've gotten!
I reserved the rental at the wrong location, he was just incredibly helpful. Not sure what he gets paid but it's not enough!”
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“The agents have always been pleasant and competent. Sometimes you have to wait a little because it is a small operation but renting a car here is always goes smoothly”