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“Thank goodness for this Metro . The staff is very experienced. Managers all very tentatively is there is an issue. Tonight I needed wifi. I was in and out withing ten minutes. Great price too.”
10AM - 7:30PM
930 23rd St B, Richmond
Mobile Phones
“I came to the store today, I'm very happy to see that Alexa is back. I have been coming and paying my line here for almost 5 years during all that time she is the best person I have ever had during this time. It has one of the best customer services. He is very patient, his education and kindness are extraordinary. They should hire more people like that. Very good choice with her.”
“This store is one of the better served stores in the Bay Area i had a mix up issue from a store in another location and they fixed it right away ! Cynthia took her time and patiently navigated through things really smooth and made sure we left the store satisfied and ready to use our new phones ! I’m glad to have great customer service by her because it just shows how a person can put themselves in your shoes and help you get things back on track with the same spirit showing us that just as much as it matter to us toFix the problem it matter just as much too her too this is myFavorite store now and she help me fix myScreen protecter that the last store didn’t do so well with im glad i choose this location today !”
“DJ was amazing! Prior to coming down to the store - which is tucked away in a shopping plaza - i was on the phone for a total of 4 hours over a week between being on hold and getting partial instructions on fully activating my transfer. There was no line, DJ was able to fix my issue in less than 10 minutes. Word to the wise - go to this location instead of calling T-Mobile customer service.”
“Hello everyone. I was in the store today and somebody named CJ helped me. He was a professional one and apparently was the manager of the store. I just wanted to thank him for being very kind and patient and helpful.”
“The best cricket store in San Pablo is 'the attention was very good and excellent service, 4 lines plan for $100 with the best iPhone, Jannia was very patient with all our questions and offered us great service, thank you very much”
“I requested to replace my broken iPhone LCD screen. He installed a new LCD in just less than hour. He also put on a new screen protector, and that was nice of him.
THUMBS UP !”
“A vibrant parishes of multicultural nature with English, Spanish, Korean, and Swahili Masses. Dedicated and God-search, God fearing community. I always feel at home here. This is home.”
Open 24 hours
1503 Solano Avenue, Albany
Mobile Phones
“Gary was so incredibly helpful and treated me like family! He helped me in Oakland but has locations in Vallejo and Albany, and that’s how impressed I was, that I left 3 reviews, one for each location! If you want to support small businesses that are communicative, respectful, and flexible to your needs, call Gary!”
“Jackie was amazing! she spent so much time with my daughter and I. She helped us pick the right phone for our individual needs and she helped us transfer our info from our old phones to our new phones, which took quite a while but she was extremely kind and patient with us! Loved her!”
“I can't say much about this store itself. But I will be talking about my experience with switching to cricket wireless. It is amazing! I am so happy now. I have 3 lines with them and I was able to move my phones to them. I can't recommend them enough. Very happy customer!”
10AM - 8PM
12875 San Pablo Ave, Richmond
Mobile Phones
“Was just at the Yosemite,Manteca location to get a new phone. Met their sales associate Annie (actually not sure of her title ) However she was very helpful , professional,and patient. She hooked me up with another line even for the same price I was already paying. The location was convenient but the customer service was amazing. Thank you so much for your help and patience Annie and thank you Cricket. Stace from Tracy”
“This is the place to buy your car from, easy to deal with with no pressure. AJ was able to get me financed within minutes with a good monthly payment. I will always recommend Vallejo Motors to family and friends.”
“The folks took care of me really well. They were friendly and knowledgeable and took the time to fix my issue. I wish more places were this customer service oriented.”
10AM - 8PM
14350 Laurie Ln Ste D, San Pablo
Mobile Phones
“Went to this store to buy a phone and by the time I got rang up the amount due had increased by $100. I questioned muhammad who got really upset. He provide horrible customer service. He was so upset because I did not want all the extras he had added to the plan. I finally bought the phone but he did not help me set up my phone. However , there was another representative present at the store his name is Hamza , he was the reason why I gave the higher stars. If you ever go to this store wait to get service from Hamza . He was patient, polite, really helpful and a true example of what good customers service should be like. Thanks for the great service Hamza.”
“Evelyn was very kind she was fast with service yet patient to help me with my phone I will always come back to this Metro PCS store it's so nice to see great customer service!!!!”
“Their customer service game is Strong. I appreciate that being in the CS industry myself. Even with my annoying inability to clearly explain my needs... they helped me with a smile. Definitely the best metro I've been to thus far.”
“So I was helped by Jessica and she showed 10 star service more than 10 star is some thing that is just unimaginable.. she definitely needs a raise she definitely brought me back I’m sure she’ll bring back a lot of other people back.make sure she gets a raise.!!! Great service !!great vibes. :) great job ..”
10AM - 8PM
5201 Sonoma Blvd #31, Vallejo
Mobile Phones
“(Translated by Google) I liked the attention Jannia gave me, very patient, even though she was busy with the clients, she helped us all, thank you very much! I would definitely go back to this store(Original)Me gusto la atencion que me dieron muy paciente Jannia apesar de que estaba ocupada con los clientes a todos nos ayudo muchas gracias.! Definitivamente volveria a esta tienda”
“ALEX AND T were amazing . They helped my dad with his phone.
And T turned the music off for me because tbh, it's too loud to try to have a conversation.
I asked if she could turn it down, and she turned it off instead.
Thank you!!!”
“I got immediate,friendly,knowledgeable customer service, at the metro by araceli and her boss I was done so fast,I was shopping at dad's longer than getting a new phone.”
“Guadalupe was AMAZING!!! Her Patience and professionalism was above board. I didn't know my pin code. And she went above and beyond board to try to help me. She looked up multiple codes without an attitude and tried different options. She was a pleasure!! There are a couple of things that I'm unsure of. On my next day off when I go there; I hope that she's the person at the counter. Guadalupe ROCKS!!!”
“This is the most ' Incredible Cell fone store ' on Planet Earth !!! Really!!!! I tell ya ...... Their Customer service Rocks !!!! Too the store is Spacious & Well Organized.”
“Took my wife here to get her phone set up & we found out it was not compatible with Metro. I was bummed at first then I decided to get her an upgrade. The staff helped us get her new phone set up with 5g. Since we switched the phone & service has performed perfectly. We are very happy we switched.”
“Have been a Geek Squad customer more than once in the past few weeks, for an aging laptop - but each person I've encountered has been SUPER helpful, professional and friendly.”
“As a walk in customer from South San Francisco, Metro PCS Vallejo ( Tennessee ) staffer ALEX helped me reduce my monthly bill ( being a metro PCS customer since 2008)...
She was 100% professional in answering ALL my questions about replacing my old Motorola phone...
She was attentive,kind and respectful...
I'm impressed!! Highly promotable!!!”
“Lupita and Emily were both super helpful and friendly. We ran into a lot of issues while activating out family plan but they remained friendly and extremely helpful throughout. They walked us through the entire process! Excellent customer service! Thank you”
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“My phone screen repaired I recently check internet this shop good reviews and was very satisfied with service. Technician Mr. king was professional, knowledgeable, and my phone is now working good like New phone Price was fair, i definitely recommend this store to anyone needing reliable phone repair.”