“Jason was great, we was very helpful and friendly. We had a great laugh trying to find a couch that fit every criteria we had, we found the perfect couch and everything worked out! Thank you again Jason!”
“Sales person was nice & helpful. Checkout process was easy and quick. Deducted one star because the guys helping load my chair weren't very careful and one guy chipped the leg trying to push it in.”
“Ashley is the best service for customers at Huntington Beach Employees are very nice. Like Kay helped me to find good merchant that I bought couch table rug and table clamp. They are value $7000. I am satisfied work with Kay. He is a great guy. Thank you Kay”
“Just about everyone in my life has heard some version of the following review, because I honestly can't say enough good things about this company. For context, my partner and I put over 40 hours of research and visiting mattress stores into this mattress decision. There were initially a lot of contenders. And in the end, there was only one we felt confident about - Custom Comfort Mattress. My family and I have been customers of theirs for over 20 years and I was delighted to learn just how good they are in their industry. Throughout the process, we wandered into 3 Custom Comfort stores and the customer service in each was outstanding so they're all getting this shout-out. We never felt like they were trying to make the sale - there wasn't pressure to make a decision - they just gave us the facts with pride and the mattresses sold themselves. Rod sat with us on a rainy afternoon at the Huntington Beach store and answered our long-list of minutiae questions - it gave us confidence that everyone in the company knows their product and wants the best for their customers. In the world of mattresses, Custom Comfort is producing a far superior product. I've owned mattresses in the past from their Select Collection (entry-level) and for this purchase, we jumped up to their Reserve Collection (premier level). We wanted a bed that was all natural materials with no memory foam, which we learned limits the lifespan of your mattress. We also wanted to avoid potentially toxic materials used to meet U.S. flammability requirements (Custom Comfort achieves this with wool). Bonus is that all of their mattresses are double-sided (flippable) which most on the market are not these days. The mattress we purchased should last us 20-30 years if we care for it well. This is the type of company that earns your trust. Not that we needed reassurance, but we asked if we could visit their factory in Orange to see how their mattresses are made. I felt like an elementary school kid on a field trip - I absolutely loved it. The warehouse manager Chewy personally guided us through all the stages of the mattress build and shared that most employees have been on the job for 10-30 years. They clearly take pride in their work and the brand. From the time we made the purchase to the time it was set up in our bedroom was 5 days. Great customer service to the end - Oscar and Omar were our courteous and on-time delivery crew and they made several adjustments to the bed height and position in the room to make sure I was completely satisfied. We've been sleeping on our new mattress for a week and we're finding our aches and pains greatly reduced. Check this company out - they're the real deal!”
“Matt at Huntington Beach store called as soon as I went online. I have had a Sleep Number bed for 26 wonderful years and finally need a new one. It took me a while to get back to him but he never gave up. He called and texted me to make sure I didn’t miss the big sale and to make sure I got the KP I needed.
His professionalism was great. He was never pushy, and I feel I am getting the exact bed I need for the next 26 years.”
“I bought my father-in-law his mattress and bedframe a few years ago from Gregory who was super nice and knowledgeable and just recently returned to buy two more mattresses, one for my son’s college apartment and one for our guest bedroom. We worked with John, the owner, and he was great to work within our budget and explain the various differences between mattresses. Love supporting local businesses and it’s a plus-plus when they are so nice too!”
“Set up an appt and met within 15 minutes. Found just what we needed and it was delivered the next day, since it was in stock! Perfect full mattress for our son. Thank you Francis for your fabulous service! ? Thank you Mark for a friendly delivery! ?”
“I ordered a mattress and bedding today. Haven’t gotten it yet so can’t speak to the delivery, however the customer service process in ordering was really incredible. Super helpful, friendly and answered all my questions. I’ve been in several times over the years and they’ve always been helpful and friendly! So refreshing to have this experience, thank you!”
“We recently purchased a second mattress from Gregory at OC Mattress. Both times he’s made it as easy as can be. He’s friendly and not pushy, at all. He’s definitely not a car salesman!We love our new mattress. My back doesn’t hurt anymore, and I get a good nights sleep. Our guests have loved the new mattress we put in the guest room.We’ve loved our experiences (and mattresses) so much we’ve recommended Gregory and OC Mattress to family and friends.My sil and bil relocated to Orange County last year and purchased three (3!) mattresses from Gregory, and had a great experience, as well. They’re also loving their mattresses.Thank you Gregory and OC Mattress!”
“Steven helped us feel very comfortable . He tried to get to know our needs. No pressure just good salesmanship and knowledge. We appreciate honesty and sincere salesmanship. Thank you!”