“I have nothing but the highest regards for this bank. I live quite far away from them (I live in Walnut CA), but because of the exceptional service and the always pleasant employees, I feel it’s worth the drive. Trust me, you will not be disappointed with their service and attitude!”
“Outstanding, customer service they went above and beyond to their duties to help my wife and I no bank has ever make us feel so very please with the service. They treat as persons not numbers. Excellent”
“MY banker Julio worked expadishously in getting my loan processed for my new car. I have been a member of XFCU for over 13 years and I am always satisfied with their service. Thank you Julio.”
“I had an excellent experience with Jennifer Landeros. She provided outstanding customer service and made me feel truly welcome. I will definitely be recommending Rize to my friends and family.”
“I needed a copy of an old check to prove I made a payment and was having trouble using the app. I went in to the branch inside the John Ferrero building and Nadia Vallecillos and Angel Rodriguez were amazingly helpful. Not only were they able to obtain the copy of the check, they did so after going above and beyond an effort I was expecting. The level of professionalism and kindness they showed while I was stressed out will not be forgotten. They deserve a billion stars. Thanks Nadia and Angel!!!!”
“I opened a bank account there 3 months ago, and I regularly go to the 2 locations in South Bay. I found the tellers are friendly and personable. There rarely is a line and they take their time with you to make sure you are helped.”
“Came in through my credit union, a sister bank of POLAM. Surprised to see such gem in Los Angeles. Small bank, quiet, clean, and very professional. Strong sense of Polish community pride. Kudos to all the ladies working at this bank.”
“Best Bank ever. Service like I see in old movies. Nice competitive rates. Left B of A years ago and I will always bank with Water and Power Community Credit Union!!”
“I am a Business first pleasantries second person every time I come to this branch, my priority is to handle my business and be on my way as soon as possible. The staff here is always professional courteous. It’s a pleasure to work with Liz and Mr. workmen with any transaction. They are the most knowledgeable staff members at this branch and expeditiously handle, any banking transaction I required my 20 years as a member of LAFCU”
“Sara Tago gave me the best customer service skills today as my loan processor. Answered all My questions and concerns and decisions to be made regarding my current financial situation. Very professional and knowledgeable and awesome fun personality. Schools Federal Credit Union you'll all should blessed to have Sara Tago working with and for you'll. Thanks again Sara Tago you were awesome. You made my 19 year anniversary today ? even better”
“Everyone is very friendly at this branch whenever I go in. Giving a shout out to Jera for her kindness, professionalism, and patience while helping me with my banking issues- and continuing to go above and beyond for a client like myself. Truly personable and quality customer care.”
“Danila helped my friend and I simultaneously!! ????✨✨✨✨
She replaced my friends debit card and opened a 2nd checking acct for myself in less than 30 minutes!! (We know cause we payed for 30 minutes of parking)
She also informed us that there are 5 designated parking spots behind the bank on Broadway.
While we were being helped another representative came and offered us snacks and drinks! We left handled and happy!! Thanks DANILA and staff! ! This is definately our new and favorite branch!”
“I like how everyone at the the los Angeles Crenshaw branch gives great customer service to everyone that enters their location they are very active when there's an issue regarding anything with my account
I rate my branch a grade of 10 being the highest”
“I had a great experience at LAFCU downtown office this morning All staff were welcoming, professional yet personable. I met with Mr. Gonzalo Torres. He was very knowledgeable and took the time to explain things to me. He was patient and thorough. I really appreciate the staff there.”
“I can't say enough good things about my experience and California Credit Union and the Branch Manager, Richard Cowell. I have accounts in a number of large banks in the area and have always had problems when I need help. There is so much red tape and getting in touch with someone is impossible.Richard Cowell has helped me numerous times in the last few months. He is easy to get in touch with and has gone out of his way to help. Whenever I have had a problem, I send him an email and he usually responds within minutes. He just let me know about a great rate on a savings account of 4.75 percent without my money being tied up in a cd. He took care of everything for me and set me up. I really appreciate that you don't feel like a number at California CCU. They are great!”
“Luz Maria Rubira is very professional and helped me with my account problem when I had been mistaken by the bank and they returned my money to my account quickly. She did a quick service. I asked for a professional service and she helps people with pleasure and kindness.”
“This Southland Carson branch should be the one that represents Southland credit union it’s the best if I could I would give them 10 stars , keep up the good work”
“Nancy is the most knowledgeable helpful person that i have had the pleasure to encounter. She has been nothing but a blessing and has restored my hope for customer service ?”
“My account was hacked and had to be frozen. Margaret, Maggie, Allison, Latoya, Yvette, Mary, & Charo all were involved in helping me to open a new acct, credit card, checks”
“This review is to thank one of the customer service reps, Madeline. I called with a request and she was very gracious and kind - I really appreciated it! Thank you, Madeline!”
“Small office in an industrial area. Good rates on money market and savings accounts. Loan processing can be a little slow, but the rated and in-house service is worth the rate. This location, maybe a coop, which means they service other credit unions as well. Consequently, they do request identification on all transactions. Credit Unions have always been a part of my financial portfolio.”
“Great service, very knowledge professional and always available to help me and my husband with any questions or issues we have. Thank you for your time and support ???? ? ? ?”
“THE EMPLOYEES ARE NICE & HELPFUL.
THE ATMOSPHERE IS QUITE.
SERVICE IS QUICK & WITH A ?? SMILE.
I ENJOY DOING MY ?? BANKING @ THIS CO-OP.”
“This review is for the service I was provided by Janelle Morales and her branch manager. I went in to the branch to get assistance with a maturing CD that I was having difficulty getting assistance with over the phone. Her professional knowledge allowed me to immediately speak with the correct person to resolve the issue. My loyalty towards CCU was renewed because of her efforts. I felt it was necessary to acknowledge the outstanding customer service that she provided. It was a breath of fresh air.”
“2/5/25: Building is nearly impossible to enter. YOU MUST ENTER OFF Los Angeles STREET through the staff parking lot. If you do not know this, you will waste 20 minutes walking around the stupid building. It is infuriating. God help you if you are disabled and trying to do this. Also, they basically just trapped all of their employees in a giant fire hazard, so they will all burn to death because they won’t be able to leave the building quickly enough, in the event of a fire. Staff at the bank is fine.”
“I've finally found a promising Financial Institution. They're always on point, helpful.
Everyone for sure is on the same page. I don't feel like I'm coaching customer support with what I've learned or concluded about the Banking system.”
“Outstanding, A big thank you to the entire staff at Wescom Culver City. A special thanks to Lashaun, Lelaine, and a Super thank you to Daisy. Daisy went above and beyond helping me with a car loan. She made it happen. Wescom in Culver City is hight recommended for your banking needs, low interest rates and loans. This is the place. 5 stars all the way”
“Love love LOVE this credit union! As I read a review before I started mine, I'm just finding out that 7-11 and other credit union atms are surcharge free!I mainly deal with Ashley at the Carson branch and I love her. I always tell ppl "if you don't have a bank account at the moment DONT GET ONE! Credit unions are so much better and more specifically, CCU; you're not just another account number there, they truly operate with your best interest in mind."”
“I recently financed my vehicle through
SCHOOLS FEDERAL CREDIT UNION, and I couldn't be happier with the experience. The entire loan process was smooth, transparent, and incredibly fast. The staff was professional, friendly, and took the time to explain every step clearly. I felt supported and valued as a member, not just a number.
They offered a competitive interest rate, and there were no hidden fees--just honest service. I highly recommend Schools Federal Credit Union to anyone looking for an auto loan or any kind of financial service. Thank you for making the process stress-free and helping me get my loan.”
“Mary Nathan Assistant Branch Manager done and excellent job in assisting my friend of 20 years Albert Palmer in setting up his retirement direct deposit account.
Thanks and God Bless you Mary Nathan.
Mr Ricky K Benjamin”