The AT&T Store in Lafayette receives high praise for its friendly and professional staff. Customers describe the team as polite, pleasant, happy, and willing to serve, often giving out ratings of 10+ out of 10. Several reviewers highlight specific employees who went above and beyond, such as Sean, who expertly guided customers through setting up new phones and transferring data, including from older devices to new iPhones. His knowledge and helpful attitude made the process smooth and stress-free, even during busy times like after Christmas. Darin is commended for his patience and professionalism in resolving ongoing issues that couldn’t be fixed over the phone. Kenny was appreciated for his courteous and patient assistance in resolving data transfer problems and providing reassurance about deadlines. Additionally, Chris is recognized for his deep knowledge, patience, and polite manner, ensuring customers feel well taken care of. The store offers a wide range of devices, including phones, tablets, smartwatches, and connected devices from popular brands. They provide flexible wireless data plans suitable for different needs, including prepaid options with no contracts or credit checks. Customers can choose from unlimited data plans and enjoy nationwide AT&T 5G service at no extra cost when they get a new device. Overall, the Lafayette location is praised for its helpful staff and quality service, making it a trusted place to stay connected.
My mom and I had a great experience at the Lafayette store. There was a short wait time (I usually go to the Corte Madera store where there is a long wait time). All the employees were nice, but Johanna, in particular, was extremely patient with my mom and me as we got my mom a new phone.
January 2026
Very happy with the service at this location. Remmy was our sales rep and went above and beyond to make sure we were satisfied with our new service
November 2025
Tashari was fantastic. After visiting two other stores, who couldn’t help me, Tashari stepped in, calmed me down and helped me with all of my options. Top professional. I will definitely drive out of my way to visit this store again.
