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“Zach at the Verizon store in Lafayette, California is an outstanding representative for Verizon. I’m 78 years old. I am not very savvy when it comes to new technology and I needed help with my YouTube and smart phone and when I walked in the door, Zach was so gracious. He walked over to me help me sit down and explain everything to me fixed all of the problems that was that were frustrating me at home And I’m ready to buy a new 17 style iPhone from Apple here at the Verizon store because Zach explained how affordable it is to get one and I’m still using my old Apple 12 generation phone but I think I’m gonna be coming in and getting a new 17 model because Zack is such a good sales person and an outstanding young man”
“Apple couldn’t help me but Kemo did in minutes 🥰🥰🥰 Apple had me waiting hours said it maybe days. Kemo is the best repair shop ever. Real company real support. 5 ✨ If you need phone repair or used phone Make this your first stop. you won’t be disappointed 🥰🥰🥰”
10AM - 5:30PM
635 Main St, Martinez
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“Roberto was fantastic- genuine, efficient, and easy to work with. The shop felt welcoming and homey, and the prices were incredibly affordable. Fast, honest service. Highly recommend.”
“Found this hidden gem on YELP and couldn't be happier with the service and price!!! Yama and Jim work fantastically together to make sure everyone is happy and electronics are FUNCTIONING!! The turnaround was quick, and these guys know what they're doing!”
“Josh was such an amazing service provider. I have never in my life had a better service from Verizon than from this store and from him. He is the reason I continued my account with Verizon. We need more Josh’s in this world ! God bless him”
“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“Charles & Antoinette were both incredible helps and truly a breathe of fresh air compared previous carrier providers. They’re presence & energy was much needed while dealing with frustration of replacing a cellular device”
“Mohammad at the Concord Metro store was awesome . He was patient with my elderly father and helped him remember his codes and/ or helped reset some of them. Highly recommend you come in and ask for him.”
“Amazing customer service from Josh. Josh is very friendly to everyone. He was very professional and thorough. I was really happy with the service. Thank you, Josh.”
“I walked into this location and was immediately greeted by a young lady named Celina she was very kind and knowledgeable. She was quick and efficient. I recommend this location for all your AT&T needs.”
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“I came into this store on Friday 8/7/26 around 5:30pm or so. I was distraught! My Dad switched my phone from T-Mobile to his account with AT&T because I asked him to :) and that started the day before. He lives in TX and I think the rep out there was doing something shady but that’s a review for that store. Anyway, I was on hour 28 with no service to my iPhone, green bubbles for iMessages, just all the things were going wrong. Lamar was a gem, as soon as I walked in the door he was trying to help me. I was there so long he had to take his lunch and I was still on the phone with AT&T with no luck. Then Christian the manager steps in and he miraculously taps into my settings and fixes all the problems. Messages coming through, phone calls can be made, blue iMessages… just amazing! Thank you both so much for your assistance. I’ll be in soon for my upgrade :)”
“Faisal provided amazing service on May 31,2026. He patiently, kindly and with expertise helped my mother with a new phone, walking her through the different elements, having her practice and repeating information as needed. Thank you!”
“Alaina is amazing! Super knowledgeable, helpful, friendly and very patient with neophytes like me. I really appreciated her help and will only work with her for any future needs.
I returned to the store two days later because I had questions about how my bill was showing. Stephanie was super knowledgeable and helpful as well. This is a great store!”
“Edward was great. He was courteous, patient and walked me through the entire process of getting my new phone up and running. He was also excellent at helping other customers as they came into the store during my phone purchase so that everyone felt like they were being helped. Danville is lucky to have an AT&T with such a nice employee with great customer service and sales skills.”
“Not always open during the listed business hours; there's a sign on the door that says to please text their phone number in order to set up an appointment
PS responding to reply: it's ok I understand! Just letting people know. ? I had to go elsewhere because my phone was too broken to text you ?”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“My customer service experience at Victra Verizon Authorized Retailer in San Ramon was excellent. The store is conveniently located at Diablo Plaza. Mustafa was very helpful and did a great job handling our transfers efficiently and professionally”
“Lily helped me in a jam. My phone screen was so damaged and I couldn't find my address to my work. Sad how much we depend on our phones these days. The person I work with doesn't have an online presence really with all the addresses of all the offices. Lily helped me in the jam and I am grateful. I wanted to switch and get verified on with customer service and she helped me use her phone to do everything so I could switch service to another phone.”
“Marnier & Austin are both personable and good, knowledgeable dudes who I felt like were honest with me and not just trying to upsell me. Super grateful for both of their help!
My only complaint is more of an AT&T general complaint, I was given an ETA of end of February for my new phone's arrival and it only arrived today with no real updates given during the wait, but that doesn't reflect on this store.”
“Had been looking to upgrade my iPhone and had gone to a few other local metro stores until I found the metro store @ park n shop and met with Mike …. He was not only knowledgeable of everything I asked him, he had stock of every phone available, he went over and above . Thank you !! 5 out of 5”
“Martha her customer service is excellent she always so kind and multitasking I have been to other locations and her service is better than theres I have to be honest I pray she is compensated for her hard work and dedication because she deserves it she also is knowledgeable about the company and the products which helps you feel good thanks Martha for your patience and hard work it's truly appreciated”
“Outstanding experiance with Mary. She helped me right away without any wait and took the time to map out the best offers available so I walked away with an incredible deal.She was Supportive and Super efficient, You can tell she really cares about her customers. 10/10 service!
Thank you So much Mary!”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
“I went to Cell Doc to get my iPhone 13 pro fixed, and they did a fantastic job. They quickly replaced the camera and screen. Natig provided excellent service with a friendly smile.”
“The staffs are very nice and patience. They helped me solve my complicate phone problems. Special Francisca, she was helping me for almost 4hrs. She saved my day!”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland
Mobile Phone Accessories
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“An over the top exceptional experience with the one & only Claudia who is the sales associate with Boost office. You are so fortunate to have her on your team. Never let her go! Claudia was instrumental in setting up my significant others cell phone . Bless her forever.”
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“My mom and I had a great experience at the Lafayette store. There was a short wait time (I usually go to the Corte Madera store where there is a long wait time). All the employees were nice, but Johanna, in particular, was extremely patient with my mom and me as we got my mom a new phone.”