“I came in without an appointment to switch my phone plan and transfer lines from another carrier. Ashley was very helpful and patient through the process. She also was able to help me qualify for a promotion to get free phones for the transferred lines. This is the store to come to if you want 5 star customer service!”
“Got $1,000 credit for my iPhone 7 Plus (mint condition) towards my new 15 Pro Max ($1200) for switching to Verizon.Had to pay $330 for taxes, case, screen/camera protectors, data transfer, iPhone return for $1K credit……supposed to get a $300 credit for switching over to Verizon, which should balance it out:)”
“Luis was very friendly and answered many questions for me. He put my son and I in the perfect plan and we left with everything we needed. I was very impressed with his knowledge and patience.”
10:30AM - 7PM
31921 Camino Capistrano Ste 18, San Juan Capistrano“I had an excellent experience with the activation of my new line at cricket, they helped me to transfer my data and activate my phone super quick and the best is that I was able to keep my same phone number.I fully recommend this store 100%”
“Thank you Rafik for your incredible patience, professionalism, kindness and support in upgrading two phones and two gizmo watches!! Best tech experience we have had!”
10AM - 6PM
25401 Alicia Pkwy ste d, Laguna Hills“I came to buy a 5G phone and paid around $65 with the plan included!!!Excellent promotion they have in this Laguna Hills store!!Don't think twice Switch to Cricket”
“Melissa and her team are wonderful. I brought my family in the other day to get our new Samsung phones set up and Juan went above and beyond to help. I feel good knowing that we can go into the At&T store in Mission Viejo anytime we need help with our phones. Thank you! JJ Hardy”
“Expertise and efficiency is demonstrated while smiling faces assist even the most difficult issues. The quality of SanJaun Capistrano Boost Mobile is second to none.”
“Iam is great. He’s very knowledgeable, doesn’t rush you, and goes over the details. He’s not the “typical” sales person. He wants you to be happy with things “long term”. He’s into customer service! You might have to wait, because he runs the store by himself, and it’s very worth the wait”
“We have picked up two iPhones at this store. Each time we are greeted and helped with superior service. Today Justin was an A+++ amazing technician. He was knowlegable, helpful, smart and kind. He made coming in a pleasure. The other store in town is truly awful, and this is the place to come for AT&T needs. Good store!”
10AM - 6PM
24881 Alicia Pkwy k1, Laguna Hills“I brought an old iPhone to them a iPhone 7. It wasn’t charging and the screen was cracked. They were very helpful and had it back to me the next day. Working just great at a great price.”
“Great people work here. I’ve been dealing with the Asurion reps (who are a nightmare to deal with) and the people here at Verizon are fantastic. Justin deserves a raise and a promotion.”
“I wanted to upgrade my phone and worked with Trinnity to do so. She was super patient with me and really knowledgeable when talking through the pros and cons of the various phone options I was looking at. She made sure I had a full understanding of how my billing was changing and while I thought I would be at the AT&T store for hours, I was in and out in no time. Thank you Trinnity!”
“Claudia was very helpful and took care of the details which are really hard for me. She also is very friendly and sociable. I was very comfortable with her. I appreciate her help.”
“Excellent customer service, they really know what to do. I was talking to the manager and told me, it’s under new management two years ago. I really recommend this store!!”
“Excellent customer service. My wife and I went in to this branch because of the great reviews. We have been with T-Mobile for 17 years, and have had our share of "customer service reps" that have been little to no help. We mainly went in to have a data transfer from our old phones to our new ones. Dylan, our main tech that helped us, was fantastic. Ken and Jasmine stepped in from time to time with thoughtful suggestions and answering our many questions. We left feeling good about the choice we made in going to the RSM location. Thank you all for making our experience a pleasure.”
“I have a Spigen Slim Armor Essential S case for my iPhone 15 Pro. I really like the case; it is clear, so it shows the phone colour; it has the MagFit feature for wireless charging; and, best of all, it comes with a very useful kickstand for propping the phone up for viewing in either portrait or landscape orientations.I had a question about this case and contacted Spigen Support; I received excellent service and support. It turned out the issue wasn't with the case at all and still the people at Support were very helpful.This is my second Spigen case; the first one was for an iPhone as well and lasted almost five years!”
“I jusI just wanted to leave a review for Sam and Fatima. From the moment I walked in the door, they were so helpful. They helped me set up my son's new Apple Watch and they were very knowledgeable and answered all my questions. All the staff were amazing! Great customer service. This is definitely my go-to AT&T store! Thank you.”
“Amazing service here. Just moved to the area and this is my new local Verizon store. I was greeted by Bilal, and he walked me through the entire process adding a new line to my account. Very good customer service and friendly. Highly recommend. Thank you Bilal!”
10AM - 7PM
23600 El Toro Rd Suite P1-D, Lake Forest“Kevin and Julio really helped me out. They got this older Motorola Phone I had fixed it for less than 150$ it had important info on there. They quoted me 2-3 days for shipping repair time and all that got it done less then 2 days. Also I was splitting the bill and Kevin was very knowledge on taking payments and was able to help me pay for the services that I needed with no hassle I totally recommend them for anyone who needs them and they have great costumer service and really knowledgeable technicians there. This it’s isn’t the only work I got done from them they constantly helped me with other matters: also great to use them through you insurance like Asurion. Thanks again guys.”
“If you go to this location work with Eric! He was awesome! Very friendly and extremely knowledgeable about the phone plans and iPhones. Thank you for all your help, much appreciated!!”
“Recently just bought my 2nd RokForm case because I upgraded my iPhone 13 pro max to the IPhone 15 pro max and I love it! Very durable, scratch resistant, and tactical looking! I won’t have to worry about my phone getting a crack if I drop it! Rokform will always be my to go phone case whenever I need one! I also got really fast 2 day FedEx shipping and came right on time! You guys are amazing! Thank you guys!”
10AM - 9PM
23842 El Toro Rd, Lake Forest“An employee named Enrico helped me a lot in my difficult problem. I would like to give him five out of five. Thank you very much to him, please take into account his wishes when moving to a new place”
“Outstanding customer service! Phayton was incredibly helpful and efficient, exceeding my expectations. Despite being late for an appointment, I was pleasantly surprised to find that I could leave for it sooner than anticipated, thanks to the swift assistance received.”
“i had an amazing experience with this store. jordyn helped me out and even though shes newer, she still helped me get things done. i will continue to come back to this location and love the environment there. everyone was super friendly. they had a customer come in who i thought was absolutely problematic but they handled the situation super maturely. cant wait to go back!”
“Sam, Bryan , and David helped us with everything we needed for upgrades, from picking out phone cases, screen protectors, and even saving us as much money as we could, much appreciated help. It was also a time consuming process and they stuck by us.”
9AM - 6PM
65 Enterprise, Aliso Viejo
“Best AT&T experience ever! Ricky took great care of me in for one of our employees. I got in and out quickly and with everything I needed. Seems like previous visits took forever. This one was nice and they have chairs where you can sit down.”