“April in Lake Elsinore was the best. Hiro on the Big Island of Hawaii set it up so April
Only had to finish what Hiro started. She was personable and professional. So pleasant. Great experience.”
“Gabby is the best! She's knowledgeable and efficient and so friendly. She could see I was upset about having to buy my son another phone and she made me feel so much better with a hug. She really cares. You don't find compassionate people anymore these days. Gabby is one of a kind! She's a gem of an employee and definitely deserves a raise! She made my rough day a lot easier. Thank you so much, Gabby!”
“Jorge did an amazing job! He was able to explain everything to me in a way that three other associates at different locations were unable to. He took the time to give me notes, explain what I needed to do, and show me how to fix my problems.
Thank you, Jorge, for being such a great employee, being so understanding, and being extremely knowledgeable about the products. I really appreciate the time and effort you took to help me! You definitely went above and beyond. ⭐”
“Great service never had any problems and the price for fixes are affordable and way faster than other places around here. I would definitely consider having someone who knows how to answer the phone the lady needs customer service etiquette.”
“I spent 5.5 hours at this store on a Saturday because my family decided to switch from Tmobile to Verizon. We all went to Verizon at 4 different locations (adult siblings and parents all on the same family plan spread across the US). It was chaos. EXCEPT at my location. The manager,Daniel, and our rep, Mark, were outstanding. Because we were a chaotic family spread across the US all trying to do things at the same time, it caused a fraud alert starting the account. Our store was the one that resolved it and got us on the plan we wanted. They were kind, patient beyond reason, and genuinely helpful. I cannot thank them enough for helping my family get things sorted so we could finally say we did it and be done! Verizon, these employees are gurus of customer service and reminded me that good things can take a lot of time, but time is relative when you have good people helping you along. Our bill is nearly $100 cheaper and we have better service! Thank you Mark and Daniel!”