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“Normally, I dread having to go into cell phone stores because it’s a hassle. Gladys was the most helpful, sweetest & knowledgable employee. After getting my phone stolen, she the made the process a breeze. Could not be more thankful for her help!!! She’s the best ”
“Went in because I've been having network problems. Brandon assisted me giving me multiple options and also checking my phone's network settings to verify that my device is updated. I appreciate that he took the time to sit with me and patiently explain my options; excellent customer service.”
“I just picked up my android from Zach at JI Repair. I needed a new battery and also got a new screen protector. The service was very fast, straight forward and Zach was helpful to us. Thank you”
“Alex Barajas was efficient, kind, informative, and went above and beyond to make my experience as easy and smooth as possible. He is the only one I will go to now moving forward. Manager material.”
“I’ve been in this store about 4 times trying to return the business internet router and finally after today Jason got it done. Business customer service was not helpful at all until Jason got on the phone with them and they were able to make it happen.”
“Gabby is the best! She's knowledgeable and efficient and so friendly. She could see I was upset about having to buy my son another phone and she made me feel so much better with a hug. She really cares. You don't find compassionate people anymore these days. Gabby is one of a kind! She's a gem of an employee and definitely deserves a raise! She made my rough day a lot easier. Thank you so much, Gabby!”
“We came in today and were greeted by Julissa. She helped us find the right phone and was very upfront with final cost(s). She was very friendly and helpful and gave wonderful customer service. I highly recommend her. We are very satisfied, she even transferred phone info to the new phone and did the full setup. She handed us the phone fully functioning! (YAY) :)))”
“I've been here a few times and it's always a good experience. Today, Ulises helped me figure out a weird situation with a new phone and I really appreciated his help and honesty.”
“I recently transferred from Verizon to Cricket to save some money and Kimberly, Amy and Paola made the entire process smooth and stress free. These girls were incredibly friendly patient and helpful from start to finish.
The team walked me through every step explained all my options clearly and made sure I got the best deals for my lines. Their professionalism and great attitude really stood out.
Highly recommend this location the team here truly goes above and beyond. Amazing customer service!”
“My S21 Ultra got wet last week (6/5/24) I took in my very old S8 Plus, 'Hugo' was very professional and knowledgeable, helped me get my old phone running until my newer phone dried out. Shout out to Hugo for his help and generosity with his time! I recommend this store to anyone needing a brand new cell phone or if you have a small issue with your current phone or service. Don't wet your Samsung devices guys unless you have a waterproof case!!! ?? The S21 dried out but it took a week and it wasn't damaged but it this could have been catastrophic and it was only 14 seconds underwater. ✅ ?”
“We've been working with Erik here at the store. I commended anyone that can deal with my family when it's time for the whole family to upgrade their phones. He was able to work with us and get us the best value he could with every trade in and new phone. He has worked with us at least twice and we have to go back at least one more time. He is understanding. Thank you. The location is in a good spot across from a high school and below a Costco. He even assisted with putting my screen protector on. Verizon doesn’t do that over here.”
“Best experience possible. He worked to find me the best deal on my new phone. I'm 72 years old and wanted a simple phone that I needed- I didn't want one with anything new to have to learn. He was friendly, very kind and understanding, and so helpful. Such a great experience to not have a pushy salesperson. I told him exactly what I wanted, and that's what he gave me. Very nice young man and a credit to your company.”
“Angelica, my Verizon goto representative makes the transition workable for not tech savy individual . Plenty of patience, extremely knowledgeable and I am glad I chose this location.”
“Checked out the ratings on this place before going to any other metro stores and they did not disappoint. Was in need of a new phone and a good deal. Celia was super helpful! She answered all my questions and even provided me with some helpful apps and gifted me a few goodies too. Even explained some perks and data reach from my previous provider that I didn't even know about. Service and experience was overall 10/10 and didn't feel pressured or like they were trying to oversell me on any devices or plans.”
“I wasn’t sure what cricket to go to and Milton exceeded my expectations!!! He helped me setup my phone easily! I will be going back to him for future purchases!”
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“This general is very polite, showed extreme resilience and patience multitask with three different customers. Did it make me feel rushed, answered all my questions. He was a great example of an employee that goes above and beyond. Felt kind of bad for him because he was the only one working in the store, somebody called out. But he handled it like a pro. This kid needs a promotion.”