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“I had an amazing experience at T-Mobile today, all thanks to Damien. He spent nearly three hours helping me with incredible patience and professionalism. His dedication and willingness to go the extra mile truly impressed me. It’s rare to find such exceptional customer service these days. Thank you, Damien, for your outstanding support—I truly appreciate it!”
“Myle Kim,
Superb at her job! Friendly knowledgeable, VERY patient (had added process of credit unfreeze, which I did not realize would be an issue ?). Offered me water and reassured me, so I wouldn’t feel rushed. Bought cell service, home internet service and cell phone face protective cover. Her manager, Gabriel, also helped with quirk in the process that was not Myle’s fault. He too, did everything with courtesy to both of us. Good team work is a pleasure to see! Most grateful! SJM”
“Your employee May at the lake forest store has been so helpful every time I've been in she is courteous and helpful and smiles a lot that's a couple employee I wish I had”
“Josh, the manager at this store, basically saved the day when my mom's phone was hacked. Long story short, the online Verizon rep, knowing she had been hacked, unenrolled her from their services, making her phone unusable! We were on my phone for hours, redirected, sent to the Fraud dept., sent back to Customer Support, then directed to the local store, who in turn directed us to the corporate store. This took almost ALL DAY! AT the corporate store, Josh cleaned her phone, took care of the details, explained the pertinent to us, and reactivated her phone. After spending hours being rerouted and completely frustrated, this was really awesome. The staff was nice and thorough as well. Thanks, Josh!”
“We went in for a billing discrepancy on our bill that appeared after we returned from our cruise. We knew that calling customer service they would give us the run around and try to day it was our fault. But upon meeting Felipe at the store he informed us that after looking at the bill he can clearly see it was not. So after being on the phone with customer service for over 30 min Felipe took over and made them realize that the right thing to do would be to pay the charges which were their mistake. Kudos to Felipe for his efforts and store manager Eric for wanting help. Regardless Eric said he would take care of it no matter what they say. Thank You Felipe and Eric. That’s customer service????”
“Had to do a return. Staff was waiting and took care of everything quickly and explained the refund process. No waiting that day. Parking everywhere in the shopping center.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“About a week ago I went here to get my dad an iPhone 14, finally upgrading him from a brick-phone from what I assume the early 2000s lol. Jazmine (hope I’m spelling it correctly) was an absolute pleasure to work with. Very knowledgeable and friendly. Thank you”