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“Rokform is my go‑to Christmas gift shop for the men in my life. It truly is a one‑stop shop, and I absolutely love their showroom in Irvine.
The team—Shady, Claire, Jessica, and Madelyn—are extremely knowledgeable and do a great job explaining the products and helping you find the right fit. My brother‑in‑law is a firefighter and motorcycle rider, and he has gotten incredible use out of the phone case and mount. I am very happy with the products I have purchased & will continue to purchase from them because of their high quality. Thank you Rokform!”
“I got to my appointment early and was greeted and helped right away. I wanted to see if I could trade in my old watches and iPad as well as reduce my monthly bill. Kevin and Derek both worked with me and let me know my options for the trade in but most importantly they got my bill reduced by $47!! I was so happy. 10-10 recommend”
“Too bad I can’t give more than 5 ⭐ , because they deserve 10, outstanding service! What the Carrier could not figure it out, Louis fixed in 2 mins, he is phenomenal!!!”
“Absolutely the best service my wife and I have ever received at a telecommunications shop (maybe even anywhere). Jin was professional, knowledgeable, and helpful. He knew exactly what we wanted to get done and was able to resolve everything in way less time than we anticipated. He took care of everything and made the switch back to ATT so easy.
Highly recommend this store and specifically Jin!!”
“Even though technology has a way of sometimes making things difficult or inefficient, the gentleman at the store were so kind in helping me. Ben did a great job in getting me through all the changes I needed implemented. Thank you so much!”
“I came in as a walk-in to try and transfer from AT&T to Verizon. Ines greeted me right away, and assisted me. The whole time she was super nice, and talked me through all my options while trying to save me money. I got a new phone with a lot of accessories as well. Overall, the experience here was quick, efficient and super helpful. I am so happy I switched to Verizon. Thank you Ines and everyone at this Verizon location!”
“We had a great experience at the Verizon Irvine location and we were greeted very professionally by Nate. He handled everything for us and definitely went way beyond standard customer service. We were transferring our phones from another carrier and Nate completed the process, including setting up the equipment needed for our streaming services. He was very knowledgeable and answered all of our questions. We left knowing we had made the right choice switching to Verizon and a special thank you to Nate!”
“Nathan took care of me at the store. He took the time to answer all my questions. He was able to process my request in a very timely manner and he was very polite and well spoken! He speaks Korean as well if you speak Korean. Thank you so much Nathan I appreciate you!”
“I'm very satisfied and pleased to have AT&T for my internet service, and cell phone service! NO other companies have made the impossible happen! Thank you, Pamela G.”
“Natalie was great. Ended up having a problem and calling the store to try to fix it. The other guy that works there picked up and then put me on hold. I literally drove to the store while on hold, saw him just talking to people, and had Natalie help me instead. When I’d come in earlier she had gotten through like 3 customers and me before he’d finished one.
Try to go when it isn’t busy.”
“Sophia was incredibly helpful and knowledgeable- she made the whole process a very smooth and easy transition and really looked out for us and what we needed. Super appreciative of her efforts, expertise, and kindness”
“The place where you can get your new phone is very helpful and knowledgeable. Jose, the person who helped me, was very helpful and sweet. The people there are also very friendly and have great hands.
Keep the good work
Thank you Jose 🙏🏼”
“Leah made my experience at the Rancho Santa Margarita AT&T store outstanding. She was upbeat, sharp, and really knew her stuff. She helped me pick the perfect phone for my teenager and offered multiple money-saving options I wouldn't have known about.
Leah is the one to see - highly recommend.”
“The store manger and staff each has outstanding customer relations skills. I also observed staff with other customers and they all did GREAT! The manger, Hector, was exceptional!!!”
“Incredibly helpful staff and a fantastic selection of products! I got my new phone set up in no time, and they took the time to answer all my questions. Definitely my go-to place for all things tech!”
“The customer service at this AT&T store was truly incredible. I want to personally thank all the representatives and everyone there, especially Melissa, Sheran , and Nay.
For several days, I was dealing with a major issue with my network and data, and they were there supporting me every step of the way. They were patient, professional, kind, and genuinely committed to helping me resolve the problem.
Melissa, Sheran, Nay, and the entire team made a difficult situation much easier, and I truly appreciate their outstanding service. Highly recommended.”
“Liquipel's customer service is top-tier. The team is not only knowledgeable but is also dedicated to providing a user experience that is as seamless as their product. They ensure you are guided through the process, keeping you informed at each step, and are always ready to address your queries and concerns.”
“Hello, my name is Mahin Amir fatty geron. I am a customer of the AT&T over 35 years, and many times when I have any problem I walk in AT&T at alessivi, I really deeply appreciate this gentleman lately, I gave him hard time, I take his time. He's patiently professionally, helping me solve the problem. What is your name, sir Taylor Mr. Taylor? Since last 2 weeks, I have many problem with different fun and he's really, really very patient.He has a customer service skilled”
“Denise was great! She helped me get everything set up, her customer service skills are great and she made the process very smooth. I would highly recommend her for any of your cell phone service needs. Thank you Denise!”
“Abdul Bari is really good he help me with a new activation as well as good promotions I like the service they just respect every one with good services appreciate it guys !!”
10:30AM - 7PM
25401 Alicia Pkwy ste d, Laguna Hills
Mobile Phones
“Alejandro gives the best costumer service! I did an upgrade because I got offers just to be a Cricket Customer, I have 5 lines in my account and I pay $25 per line!! I always recommended Cricket Wireless to my friends!! TY guys.”
“I had the good fortune of having Neemonnie help me this morning. She’s incredible - kind, efficient, knowledgeable, professional and compassionate all at once. I needed help accessing some bills and sorting out some information, and she went above and beyond in making sure I got the documents, received all necessary information, and understood all the details. If every workplace had someone like Neemonnie, the world would be a better place. She definitely deserves a raise and promotion!! For real!! Thank you, Neemonnie, for being a rockstar!”
“I would especially like to commend Adrian Tapia. He has a wonderful combination of clarity of thought; command of technology; and collaborative manner. He made my entry into the T-Mobile world a really good experience.”
“Alexis worked miracles today for replacing my damaged phone. He was able to SAVE ALL MY DATA.
Other Co-Workers said it couldn't be done.
Over the last several years they have been extremely helpful.
Ted Schafer”
“Spent a day and a half trying to transfer my phone to a new account. The second day my phone quite sending and receiving calls.
I took it over to the T-Moble store in Rancho Santa Margarita the technician had it working like new in a few minutes. VERY relieved after spending hours on phone trying to get it to work.”
“My experience with Arch Telecom has been excellent. The team at my local store was able to assist me without issue + I was very satisfied with the service provided. You can tell the team really knows what they're talking about. Thank you, Arch Telecom!”
“We had a great experience at this AT&T store. Vanessa was very helpful with finding a new phone and trading in an old one, and she even helped us find a cheaper plan. Appreciate all the help!”
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“Morgan helped me twice, over 2 days in a row, and he helped me manage our plan with transferring phone numbers between phones and to select the best case for my new phone. The manager was very supportive as well through the entire process. Highly recommend this team and the store!!”