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“I used to avoid going to the post office at all costs, even if it cost more to use UPS or FedEx, but today I went to the post office in Lake Forest and they changed my mind completely! The place was clean. The air conditioning worked. And the staff was super nice and FAST! Chrissy helped me send a complicated package overseas and was cheerful and super helpful!”
“Kathy is the best! Not only is she courteous and professional she's always greeting me with a smile. I'd like to think the United States Post office for having such a phenomenal employee such as Kathy.”
9AM - 4PM
3744 E Chapman Ave Ste F, Orange
Post Offices
“I was very impressed by my visit to this USPS branch. I was able o resolve quickly an important task due to the professionalism and friendliness of the employee - Mrs. Yanira. She is customer oriented, very efficient, and has a problem solving approach. USPS is very lucky to have such an employee!”
“Never have any problems here in the probably 7+ years I've been at this location. However, I also sell online and get a pre-pay label every time, so I just come here to drop off my packages. Long story short - yes, they're understaffed. I always only ever see three staff working in the front in this location. More than half of people's questions/problems here can be solved by reading the post office website for more information or googling. Closes at 5pm. Front desk area is only open I believe until 4pm, but I could be wrong. Worst times to come based on my experience is near lunchtime (12pm) and afternoon (3:45pm) on weekdays. I don't come on weekends because they're usually much busier. Staff have always been very helpful and courteous with me. Currently, the two drop off blue boxes you drive up to on the side of the post office are out of service because some lunatic keeps trying to steal mail from there, so only one remains and it's always locked.”
“I had an excellent experience with Ms. Norma at the Laguna Beach post office. She was incredibly helpful, friendly, and attentive to all my needs. Her professionalism and warm attitude made what could have been a stressful task much easier. It’s rare to encounter such outstanding customer service, and Ms. Norma truly went above and beyond to ensure I was satisfied. I highly recommend her and the Laguna Beach post office to anyone looking for top-notch service. Thank you, Ms. Norma, for your kindness and dedication!”
“I had a passport appointment. Tyler was friendly and super helpful. He looked over my application and noticed that it was incomplete and he took the time to help me. The whole process was quick and easy and I’m so grateful for the professional and knowledgeable assistance that I received.”
“I honestly don’t understand the negative reviews for this Post Office. Everyone there has been friendly and helpful. It’s in a convenient location and I appreciate it very much.”
“I live in the Woods and it is super convenient for me. The staff are very efficent and friendly. Beats the heck out of the long lines at the other offices. For you moaners, get over it and move to the Woods when you grow up. M-F only”
9:30AM - 2:30PM
24001 Calle De La Magdalena, Laguna Hills
Post Offices
“I would like to take this opportunity to express my sincere appreciation for USPS clerk Josh
I arrived at the post office just about five minutes before their closing time, with a particularly complex request. I needed to first use the self-service kiosk to prepare a prepaid Priority Mail envelope (which required purchasing postage and printing a label) and then go to the counter to mail my passport renewal documents to the Chinese Consulate.
When I first approached the self-service kiosk, I was completely unfamiliar with how to operate it. Josh noticed I was struggling, and despite the fact that it was already the end of the day, he came over voluntarily and patiently walked me through each step of the process. He explained everything clearly, ensured that my prepaid envelope was set up correctly with the right postage and tracking number, and then assisted me at the counter to prepare and send my package.
What truly impressed me was his extraordinary patience and professionalism. Even though by the time we completed the entire process it was more than 30 minutes past his scheduled closing time, Josh showed absolutely no sign of impatience. He maintained a calm, friendly, and professional demeanor throughout, making sure that everything was done correctly and that I felt comfortable with the process.
This level of customer service is rare and deeply appreciated. Josh not only demonstrated technical expertise but also genuine care for customers, going above and beyond to ensure I was taken care of. I am sincerely grateful for his help and hope that USPS will recognize his exceptional dedication and professionalism.
Thank you, Josh, for turning what could have been a stressful situation into a positive and memorable experience.”
“Great staff and a very convenient drop-off location right next to the freeway exit. They manage the waiting line quite well—while not always perfect, it’s usually much shorter compared to other locations. Special thanks to Malik and Tom for doing a great job at this USPS location!”
“ARENNA IS THE BEST! I was very overwhelmed on how to ship boxes internatioanlly, and she helped me easily understand the process and what I should do to ensure my packages are successfully shipped overseas. Arenna is super accommodating, friendly, and provides one of the best customer service experiences I have had at a post office. A+++ :)”
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“Highly recommend! We thought our AC was broken and were told we needed a replacement, until we called Compass Home Services. They gave us an honest second opinion and turns out we didn't need a replacement after all! We took their advice and had Compass repair the part at a fraction of what we thought it would cost.”