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“Every time I come in to the store, the staff are always extremely friendly, helpful and positive and their interactions with me and the other customers. It is so nice to have that level of customer service that are so rare these days. It’s a great team at the store And happy they’re in my neighborhood! ?”
“Always Amazing Service!
I love coming to this Postal Annex location — Michelle and Jesse always take such great care of me! They’re friendly, patient, and super helpful every time I stop by. Whether I’m shipping a package, printing something, or need help with paperwork, they always make the process quick and easy.
Thank you both for consistently providing excellent customer service! ???✨”
“Ollie and May at the Postal Annex were absolutely fantastic. After our wedding, we needed to ship a large amount of wedding items back to us long distance, and they made the entire process seamless.
They were incredibly helpful, organized, and thoughtful—walking us through options, packing everything carefully, and making sure nothing felt rushed or overlooked. Shipping sentimental, one-of-a-kind wedding items can be stressful, but they handled it with total professionalism and genuine care.
You can tell they take real pride in their work. Huge thanks to Ollie and May for going above and beyond—we couldn’t have asked for a better experience and would recommend them without hesitation.”
“I would like to sincerely thank Yvonne for staying late to help with my last-minute notary needs. She was incredibly accommodating, patient, and kind throughout the process. I truly appreciate her outstanding customer service.”
“Awesome shipping service! I had a complicated package being sent to Ireland and the gentleman at the front helped me every step of the way. He even called DHL to confirm I had the package labeled correctly and helped me find an elusive Irish zip code. I went into the office stressed and frazzled and I left happy with my little tracking number and a smile on my face!”
“Tanner was absolutely fantastic. I went in for a live scan fingerprints and I knew ahead of time that I do not have clear prints. Tanner took the time to get the best possible prints that he could. He was very kind and very patient with me. thank you, Tanner for taking so much time with me.”
“If you’ve ever tried returning something huge… like, say… AN ENTIRE DOOR… you already know the chaos that comes with it. ?
Well, picture this: my man and I show up to UPS with a full-blown door in hand (yes, for real ?), fully expecting confusion, frustration, maybe even a “good luck with that.” But instead, we were met with the absolute angel on earth that is CARLY.
From the moment we walked in, she didn’t flinch, didn’t judge, didn’t laugh (not out loud anyway ?). She jumped right in, determined to help us figure out the return—even when it became clear that the package was oversized and couldn’t ship through UPS. Most people would’ve politely dismissed us and sent us on our way… but not Carly.
✨ She went above and beyond:
– Sizing the door, re-checking policies, double-checking options
– Keeping us calm and encouraged through a ridiculous situation
– Brainstorming solutions like she was our personal shipping strategist
– And then—my favorite part—sending us off with a sweet handwritten note packed with alternative resources and options so we weren’t left stuck or stressed.
That note? It wasn’t just helpful—it was KIND. Thoughtful. Human. The kind of customer service you can’t teach, only embody.
Carly turned what could’ve been a frustrating disaster into a moment we will never stop talking about. Her professionalism, her patience, and her genuine kindness kept everything moving when it easily could’ve fallen apart.
UPS, if you see this: protect Carly at all costs. Promote her. Celebrate her. Clone her.
For everyone else: if you’re shipping anything—whether it’s a normal box or, apparently, a DOOR—go see Carly.
She is the reason customer service still has hope. ??
#UPS #CustomerServiceHero #CarlyIsTheBest #AboveAndBeyond”
“I came here yesterday and one of the employees I forgot his name but he helped me with my Amazon return I'll come back here if I need to return something else again :)”
“AJ was professional, pleasant and extremely accommodating despite the numerous packages I had to return. He assisted me with getting a heavy box from my car without hesitation. It is very rare today!! I appreciated his positive attitude throughout my visit. The National City store is a great place to do business.”
“Visited the other day to mail a small, simple package. There was a line/rush of people since it was Christmastime. The employee working, Carl, was very friendly and helpful and tried to help everyone as quickly as possible. I appreciate his efficiency and positive attitude. It was nice to interact with a kind person who took pride in his job and wanted to help customers, especially during Christmastime. He presented me and others with several options with different timelines, prices, and tracking options. This was definitely an easier and less stressful experience than the main post office. I'll mail my items here from now on. Thanks!”
“Purchased beautiful gas logs from Farrell's. They ordered them and installed them. They look great!! Good value, good customer service . I am a satisfied customer.”
“Went here after Bank of America did not have a notary available on that day. So fortunately Postal Annex was open and worked out a great deal on multiple tasks, including notary services. Service was next level. Recommend to check them out.”
“I recently had the pleasure of visiting Go Postal at this location in San Diego for a live scan. I was fortunate to be assisted by Bora, who provided a level of customer service that exceeded all expectations.
From the moment I arrived, Bora’s warm and welcoming demeanor set the tone for an outstanding experience. He handled everything with utmost professionalism and efficiency, making what could have been a stressful task incredibly easy.
Whether you need live scan services, or help with packing, shipping, or mailing, Go Postal at this location is hands down the best choice in San Diego. A huge thank you to Bora for making this such a positive experience. I look forward to returning for any future needs!”
“I just wanted to let you know how positively impressed I was by your team member David at The UPS Store on Adams Avenue yesterday afternoon. Their service was exceptional!
I know these things don’t always make it back to the right people, so I wanted to drop a quick note hoping you might pass along my appreciation. It made a real difference.
Thanks for setting such a high standard.”
“I signed up for a post box here through iPostal since I live in Tijuana and everything was smooth. I come here once a month to pick up my mail and the fee is very reasonable. The owners and staff are very nice and friendly. Highly recommended!”
“Have only gone here a handful of times but they are always very nice despite usually only one person working. Always willing to help me with little projects or random things I might need”
“We’ve been going here for years and can’t say enough nice things about these folks. They’re always so helpful and accommodating, finding the most efficient/affordable way to ship. I also really appreciated their Ice Out signs and participation in the general strike last month!”
“Raina provides superior customer service and she remembers me every time I visit and is incredibly quick in helping me everytime which is awesome since I am on company time (I work for a law firm across the way).
Christi has recently helped me and is also so nice and friendly. She's helped me a few times with my questions so kindly.
Lastly Josh the delivery guy drops off boxes at the law firm ai work at and is so helpful in putting the boxes where I need them.
Such an incredibly team to work with”
“Massive appreciation to Dani for helping me out with an unusual request! Definitely a get-it-done independent business, which are my favorites. I'll be back - and thanks for the tape fix.”
“Postal Unlimited on C Street is amazing. The service is so good. It is a small space. However, it is magical. They have beautiful cards for all occasions and gifts.”
“Mark was truly the best! He was so knowledgeable and checked all of the boxes when I was having trouble getting a package delivered. Exceptional customer service!!!!”
“Theee best customer service. I needed a Uhaul to move some boxes from my house. None were available for the day I needed it. Michelle went above and beyond to get me one on the day needed. Best place for shipping and Uhaul needs. Thx again guys”
“The person who helped me was very nice and respectful. She understood my rambling gibberish and didn’t try to rush me to get my words out (yay brain fog). There was tape for customers to use in house and she offered to tape and package my Amazon return for me. That was a pleasant surprise.”
“The lady working here is an absolute joy. She is happy to help with packing and shipping — i much prefer to utilize them over the post office! Thanks for having a smile every day, it makes such a difference :)”
“I had a great experience at this UPS Store. I came in with an important document that needed to be notarized, and the staff helped me from start to finish. They assisted me with printing, notary services, and shipping everything properly. The process was smooth, professional, and stress-free. The staff was patient, knowledgeable, and very helpful. I appreciate their support and would definitely recommend this location to anyone who needs reliable and efficient service.”
“I had such a great experience at Postal Annex in Mission Valley! I had to ship out multiple items, which usually takes a while, but Ryan made the whole process smooth and easy. He was super helpful, very fast, and kind the entire time. I really appreciate the excellent customer service, and I’ll definitely keep coming back to this location.”
“For the past 13 years, they've provided all my mail needs, including mailbox service and supplies. I also appreciate their selection of greeting cards and gifts. Elise leads the team and her knowledge, skill and care for her customers is apparent and much appreciated.”
“I'd never go anywhere else for shipping. Not only do they have everything needed, they're also always helpful and pleasant. Plus, they accept pre-paid package drop-offs for no charge. (Some brown shipping carrier stores charge for this for their own packages.)”
“I had a fantastic experience at UPS thanks to Mark, who went above and beyond to help me with my returns. He greeted me warmly as soon as I walked in and handled everything with efficiency and care—including printing the return labels and packaging the items for me. It made what could have been a stressful task quick and easy. Mark was professional, courteous, and genuinely helpful. He even thanked me for my business before I left, which was a great touch. Excellent customer service—thank you, Mark!”
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“This is my favorite postal annex. I have the most amazing experiences every time with professional great customer service by RAWAL he always exceeds expectations. Every package I sent here gets delivered on time and in perfect condition the process is always expeditious in the location there’s always parking And you’re always felt like a valued customer. This really is the best location if you were a Busy business owner that needs things done efficiently and quickly thank you again Rawal this is my primary location for all fedex ups drop offs etc”