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“The most amazing Michelle and Jesse that Guy and that girl!! ! Best customer service ever! I need a excuse to return just to see them. Love this place . So professional and so helpful.”
“Shout out to Zoe for helping me navigate my Amazon return! I came super unprepared with packaging and label printing (my bad), but she was such a pro and so kind about it. Thanks so much Zoe!”
“Ollie and May at the Postal Annex were absolutely fantastic. After our wedding, we needed to ship a large amount of wedding items back to us long distance, and they made the entire process seamless.
They were incredibly helpful, organized, and thoughtful—walking us through options, packing everything carefully, and making sure nothing felt rushed or overlooked. Shipping sentimental, one-of-a-kind wedding items can be stressful, but they handled it with total professionalism and genuine care.
You can tell they take real pride in their work. Huge thanks to Ollie and May for going above and beyond—we couldn’t have asked for a better experience and would recommend them without hesitation.”
“Very helpful, kind staff. Love their business + values! We're very honest with me on my best options for shipping a package. Rio helped me out! Trying to help by leaving a review as the new owners are working hard to balance out the old bad reviews of this place. Recommend them!!”
“Do you realize how lucky you are to have Yvonne as an employee? I was there in December to get passport photos and Yvonne was multi-tasking while acknowledging me as I waited. Super fast and super efficient! Your other employee in the photo was also sweet and hard-working. Great team!”
“The staff is always helpful and courteous. The only bad part is the lack of parking!!! The three spots available are taken up by the inconsiderate who aren't UPS customers!”
“If you’ve ever tried returning something huge… like, say… AN ENTIRE DOOR… you already know the chaos that comes with it. ?
Well, picture this: my man and I show up to UPS with a full-blown door in hand (yes, for real ?), fully expecting confusion, frustration, maybe even a “good luck with that.” But instead, we were met with the absolute angel on earth that is CARLY.
From the moment we walked in, she didn’t flinch, didn’t judge, didn’t laugh (not out loud anyway ?). She jumped right in, determined to help us figure out the return—even when it became clear that the package was oversized and couldn’t ship through UPS. Most people would’ve politely dismissed us and sent us on our way… but not Carly.
✨ She went above and beyond:
– Sizing the door, re-checking policies, double-checking options
– Keeping us calm and encouraged through a ridiculous situation
– Brainstorming solutions like she was our personal shipping strategist
– And then—my favorite part—sending us off with a sweet handwritten note packed with alternative resources and options so we weren’t left stuck or stressed.
That note? It wasn’t just helpful—it was KIND. Thoughtful. Human. The kind of customer service you can’t teach, only embody.
Carly turned what could’ve been a frustrating disaster into a moment we will never stop talking about. Her professionalism, her patience, and her genuine kindness kept everything moving when it easily could’ve fallen apart.
UPS, if you see this: protect Carly at all costs. Promote her. Celebrate her. Clone her.
For everyone else: if you’re shipping anything—whether it’s a normal box or, apparently, a DOOR—go see Carly.
She is the reason customer service still has hope. ??
#UPS #CustomerServiceHero #CarlyIsTheBest #AboveAndBeyond”
“This place is WAY better than any FedEx or USPS. I waited half an hour at USPS to ship a Christmas gift to my girlfriend who’s deployed overseas. I couldn’t figure out the customs forms, I was there over an hour, and my package got denied because I included a very small battery in it. I went to Mail Station, and they helped me with everything. Filled out the forms together, answered any questions, and most importantly they were able to actually ship my package. The guys were really friendly and they were playing the Arctic Monkeys. Super cool dog wondering around too. I’m telling my friends to use this place whenever they need help shipping anything.”
“UPS store in National City is excellent. Attentive and knowledgeable customer service all done in a very timely and friendly way! Very appreciated. Thank you AJ :)”
“Staff there was incredibly friendly and helpful when I came in, not having a clue how to process a return for Home Depot. Super nice guys! Highly recommend giving them your business!”
“I can’t say enough good things about GoPostal! The owner truly went above and beyond for me. I had an urgent delivery that arrived over the weekend, and even though they were closed, the owner’s brother met me after hours just so I could pick it up in time for an important event. That level of care and dedication is rare these days. They’re professional, ethical, and genuinely put their customers first. Highly recommend GoPostal outstanding service and great people!”
“Went here after Bank of America did not have a notary available on that day. So fortunately Postal Annex was open and worked out a great deal on multiple tasks, including notary services. Service was next level. Recommend to check them out.”
“We are a property management company that has relied on Farrell's Fireside for our chimney servicing needs for many years. Their expertise, attention to detail, and commitment to quality have consistently impressed us. Their pricing is fair and competitive, and we value the reliability they bring to every job. We are grateful for the partnership and proud to have them as part of our vendor team.”
“I was new at working at the self serve scan station. I believe it was Cory that jumped right in and assisted me. He was awesome and very helpful. He made my day!!! He is definitely a keeper.”
“I dropped off a return package from an online retailer and they claimed they never received the package. I called this PostalAnnex location where I dropped the package off and they were so helpful and helped track the package for me. Great service! I definitely recommend this location because their customer service is great!”
“We’ve been going here for years and can’t say enough nice things about these folks. They’re always so helpful and accommodating, finding the most efficient/affordable way to ship. I also really appreciated their Ice Out signs and participation in the general strike last month!”
“I use this store often as it’s in my neighborhood for shipping as well as printing and copies. Great team, including Laura that are always concerned about and do a great job of taking care of their customers.”
“Went in for life scan appointment and they helped me 5 mins early..Good service..watching him train new employee at the same time. Not busy and the two guys offer other services to me. Parking wasn’t that bad in a Friday at noon”
“I have a mailbox at this location and my mail is always delivered timely and service is always pleasant and delivered with a smile! This staff is great and efficient! They are natural problem solvers and make life so much easier for their clients! I love doing business at this location and recommend them highly for your mail and shipping needs!”
“Postal Unlimited on C Street is amazing. The service is so good. It is a small space. However, it is magical. They have beautiful cards for all occasions and gifts.”
“Always greeted with a friendly smile and professional customer service even when it's busy. The wait time is quick.
I refer friends and family to this location.”
“Linda has been amazing in her customer service to me and others from my ministry, helping us to have quick access and help with our mail! She is always smiling and pleasant, and makes it a great joy to come into the store! A wise boss might even consider a raise for her!! Thank you so much, Linda! Very well done!!”
“Every time I come into this location , I have an excellent experience. The staff are friendly, professional, and very helpful throughout the entire process . Pranathi and Noe take the time to answer my questions, handle my shipments efficiently, and made everything quick and easy. It’s clear that customer service is a priority here. I appreciate their attention to detail and willingness to go the extra mile. I highly recommend this location to anyone needing shipping, packing, or other business services. Thank you.”
“The service is unparalleled, the conscientious attention with a smile always, both on the phone or in person. Without asking when it’s possible my big parcels have been taken to my vehicle for me, Dani goes the extra mile. I couldn’t be happier!”
“The person who helped me was very nice and respectful. She understood my rambling gibberish and didn’t try to rush me to get my words out (yay brain fog). There was tape for customers to use in house and she offered to tape and package my Amazon return for me. That was a pleasant surprise.”
“Lady (0wner) is totally cool, awesome in helping me with copy's,shipping supplies ,etc any
Time I need things mailed.She
Has easy access and fair priced
PO boxes.Highly recommend to
All.”
“Theee best customer service. I needed a Uhaul to move some boxes from my house. None were available for the day I needed it. Michelle went above and beyond to get me one on the day needed. Best place for shipping and Uhaul needs. Thx again guys”
“I brought my Cox cable equipment there when I was changing over Wi-Fi to return it to Cox Cable and they took care of the packaging and sending it back. Very fast and easy”
“The owners and the others that work there are truly just the nicest most efficient people. They consistently go above and beyond, and I am extremely grateful that I chose this location for my postal mailbox. Highly recommend!”
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“Quick, easy and professional service! The gentleman I saw for Live Scan fingerprinting did a great job! All other times in the past when doing Live Scan, I'd have to do it multiple times to get a good read. This time around, however, it was a one and done deal! I also observed the great repoire the guys there have with their customers. They definitely have gained a returning customer in me.”