Chase Bank is noted by long-time customers as an excellent branch with friendly employees and excellent service. The branch manager is described as extremely friendly, nice, and helpful, with staff that make customers feel welcome and can turn a difficult day into a positive one. The building is in a convenient location with plenty of parking and offers ATMs both outside and inside. Specific services like ordering foreign currency are handled quickly and efficiently.
However, significant frustrations are reported with the bank's online login system and technical support. Customers experience long delays receiving verification codes and report that the technical support team is unreachable, often hanging up the phone. This creates a stark contrast to the highly praised in-person service at the branch. Overall, while the branch itself receives consistent five-star reviews for its helpful and friendly staff, the remote technical support systems are cited as a major area needing improvement.
Tony Nicandro, Adrian Castillo and the entire Chase team have gone above and beyond with customer support and quality service. Would highly recommend doing business here! Thank you!
August 2020
II am really happy with chase, I am with them 2008, they have excellent customer service, I have moved from Auburn to Livermore but I do not see any difference in quality of excellent customer service
May 2018
Very friendly staff no lines in n out how it's suppose to be
