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“My phone died and Carlos took the time and care to try and fix the phone. When the phone was a lost cause, Carlos then helped me get the new phone with everything transferred and had me back on track.”
“Jessica, Joe and Taylor are so amazing at this location! I prefer coming to this t mobile over any other one in Long Beach. Really great people, I recommend their customer service.”
“Really good customer service here
Fernanda was amazing
She helped with transferring everything from my old phone to the new
I will suggest coming here for your cellphone needs”
“My father's phone was stolen. As such, he lost access to his text messages and email. We went in to activate an old iPhone. Nico provided EXCELLENT customer service. He was able to program and install a physical SIM card to activate the iPhone. This allowed me access to restore his email and reset his passwords. Shout out to Nico for taking the time to listen and provide a solution. My father and I greatly appreciate the customer service.”
“I always come in this store and ask for Bella she is the most helpful person when it comes to my phone thanks for always helping me out and making it easy for me”
“Came in to get a new phone and switch over from Verizon. This was complicated by Verizon due to it being a business plan, but Octavio was amazing and navigated the whole process to make sure I was taken care of with a fully functioning phone before leaving. Even though it took him a bunch of extra unanticipated time, he saw it through and I really appreciated it. Super solid customer service!”
“Ian is an outstanding resource for your tech needs! He and his team have the knowledge and skills to outsmart all your computer and network woes. I'm thankful to have Safe Harbor on my "team" of peripheral support. I recommend them without hesitation. If you are in business, and can't afford down time, these guys have great subscription and non-subscriptions services to suit your needs.”
“Irving was so helpful with my phone transfer. He took the time and helped me through issues regarding sending info from old phone to new phone. Also I had great help the first day from KC,and Eliseo. A satisfied customer.”
“Arrived about 5pm on weekday. No wait. Helped immediately by friendly knowledgeable employee. Fixed problem quickly and followed up to make sure all okay. Highly recommend.”
“With the help of a professional lady, l did great in no time solving my situation with my phone, l really enjoyed the times l did business with her “Miss Golf””
“I can’t say enough good things about my visit to the spectrum store tonight. Staff was attentive and extremely helpful. Eddie, shout out to a great rep! He was not only patient, helpful, but so positive and helped me leave the store with a new spectrum mobile line. Great customer service and I will recommend this store to anyone that asks.”
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“This was hands down the BEST experience I’ve ever had at a phone store and I don’t say that lightly. The service here is absolutely top tier. Gio, the manager, went above and beyond in every way possible. He didn’t just answer my questions, he broke everything down clearly, gave me his honest opinion on the device I was considering, and made sure I truly understood my options.
What really stood out is that he wasn’t trying to sell me anything. His priority was genuinely helping me and my family get the absolute most value out of our plan. He strategized with me, showed me ways to maximize benefits, and made sure we walked out with the best setup possible, brand new devices and all, without feeling pressured for a second.
It’s rare to find someone who actually cares more about the customer than the commission, but that’s exactly the vibe Gio gives off. I normally don’t take the time to leave reviews, but exceptional service deserves recognition. If you’re coming to this location, ask for Gio. You won’t regret it.”