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“Best AT&T store in the area! Juliana was incredibly helpful and very patient getting me a new phone and transferring my data over. Very knowledgeable team with great customer service, would recommend this AT&T store 10/10”
“Iviz was very attentive, warm and professional, and knowledgeable about my needs and anticipated all of my requests all the while offering great discounts and adjustments to my bill, so I ended up saving money which was very unexpected and of course got a brand new phone.”
10:30AM - 5PM
4378 Atlantic Ave, Long Beach
Mobile Phone Accessories
“Ace tech is the best phone repair place in town.
Not only did they repair my iPhone but where able to do it ahead of scheduled time. Very nice of them. Definitely will refer friends and family.
Thanks Ace tech.”
“Sal - the assistant manager, & Akasia- the sale rep were so helpful. I really appreciate the time and patience they provided me today in my in-store visit. Sal was awesome with breaking down my bill with my new changes that I made to my account and I am very thankful for the time he put in to setting up my new devices. I upgraded my plan (I was finally convinced to change from my grandfather plan to a more up to date plan) ? which turns out to save me more money! Super happy about that. If you're ever in Long Beach area & want someone to take their time reviewing your bill etc do not hesitate to visit this store location.”
“Better than authorized Apple repair:
My latest repair was replacing the battery on my iPhone 13. I’ve dropped the phone so much the back screen is pretty cracked, but the battery performance suddenly became unusable. The battery was swelling, lifting the screen off and surely plotting my demise while I slept. Will cleaned up the internal moisture, swapped the battery and now I’m golden again. All for way less money.
1. Options-Will gives you options for original or generic parts and you decide. My 2018 MacBook Air screen was replaced twice (water damage, then dog vomited on screen -__- ). First time at an authorized Apple repair shop and 2nd time here. Will found a better deal on a used authentic replacement and I spent way less money. Ended up being a couple days quicker too.
2. Prices-My iPhone 11Pro Max just straight up died and Will didn’t charge for the diagnostic. Usually that fee goes towards the repair. Any issue that comes up, he’s giving me options and helpful advice on what to do. It’s always a tough cost/benefit analysis to put money towards repair or replace, and his experience on which generation of devices are reliable really helps to make an informed decision.
3. Services Non Apple devices. My PS3 and PS4 have been brought back to life, repaired, cleaned. They had minor issues like caked with dust to critical flaws like motherboard not working due to cracked thermals & soldering. Now I’m going through all my old devices and figuring out what can be salvaged. I’m also beating myself up for throwing away my old open air Sony virtual surround headphones that I now realize could’ve been easily repaired.
To wrap it up: EXCLUDING cockroach infestation (ugh, throw that sh** away) or years of cigarette smoking embalming your devices in carcinogenic amber like a prehistoric mosquito… you should bring your broken, dusty, cracked devices to Custom iPhones and Repairs to give them new life.”
“Joel M was incredibly helpful. Very kind and was very nice and very efficient with helping each guest before me and when it was my turn as well. A great location, a very nicely staffed store and a great interaction! Go cricket! ???”
“I just purchased an upgrade for my son's phone. Kimberly displayed excellent customer service. The store was busy but she was able to greet and accommodate everyone that walked into the store. She was nice enough to ask if she could ring up a monthly payment from a customer that walked in while we were setting up his new plan. The parking lot gets very busy because it's next to a Liquor store. I will definitely come back to this location if further service is needed. Thank you Kimberly!”
“Came to ATT Lakewood after having issues transferring data ans line from an old phone into a new one. Online help was no good and store where the phone was purchase not helpful either. The rep at this store was knowledgeable, courteous and professio al. I did not have to wait for help and my issue was resolved.”
“I have never been treated with such sincere, nonjudgemental and politeness as I have been treated at this store! Freddy, Brian, and Marlene all have what I wish there were more of in young people, particularly at stores, a natural respect giving service above and beyond! They never once made me feel I was taking up their time asking questions that seniors would trouble younger people in many cases have that learned instilled into them with electronics at a very young age. They will see later in life, they too will be outdated with something and ask the young for help as I did at their age with a kiosk and first computers. I cannot say enough how they helped and didn't rush me to make a decision for my needs. I will indeed recommend this store to all geriatrics....lololol. I can see it now, a long line of Depends-wearing seniors lining up with walkers, wheelchairs and canes to get excellent customer service here!”
“I came in furious with the plan that showed up on my bill, but Logan fixed everything…
Now I’m happy again. He was cool under pressure and handled everything professionally!!
Thank you Logan!!????????????”
“I went to Tmobile store looking for a pin device to remove the sim card to reinstall to a phone they had sent me. I was a bit shocked when the rep said I would have to buy a phone because that's the only way they get them. Or I can go on Amazon to buy a bundle. I left the store a bit disappointed and thought I would try another place. I ran across ESM and proceeded to ask the gentleman at the counter if they had any. Without hesitation he went to the back and brought one out. When I asked him how much, he said nothing. Might be something simple but i was very grateful. He could have told me to bug off and I wouldn't have blamed him. True customer service and if I lived in area or anywhere in vicinity I would 100% give him my business. Those big corporate stores have forgotten what true customer service is and it's very refreshing to know that it still exists with the local small businesses such as EMS. Thank you very much and if I'm in need of repairs and I am in Southern California, you definitely have my business!”
“Misha and Carlos were amazing—super helpful, patient, and clearly knew their stuff. They took the time to understand our needs and helped us build the perfect cell plan with our phone upgrade. The whole team at this location was friendly, professional, and knowledgeable. Highly recommend stopping by if you want great service without the pressure.”
“As soon as I walked in I was greeted and immediately helped with. It took a minute to get down to business only because changes had to be made on my end for my account but the person helping me was very patient. After changes were made, things were smooth sailing from there. I’m happy with the service I receive that day. Everyone was really nice and helpful. Not to mention I live a few blocks away from this location so it was very convenient for me.”
“Great service here and the workers are committed to helping you figure out an issue rather than say "sorry, can't help you". I appreciate the level of service, the worker seemed to know her stuff and provided me with consistent information that I found online. I got what I needed to get done and I deeply appreciate their help.”
“Politely and patiently helpful. Have been a customer for 5 yrs and love the service. Great customer service at this store. Go and see Lisa for a great customer experience and great deals!”
“Junior and Valentina run the best boost Mobile shop on the planet. If you want service you want to get handled quickly and leave with the right stuff this is the place to go don't listen to anybody else!”
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“I had the best experience today they were very helpful they gave me very good deals I highly recommend them i was stressed out and came out with a smile on my face”