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“Friendly, Knowledgeable, Professional staffs! Small bank with big bank service, willingness to help and find solutions for clients. Thank you Monterey Park branch.”
“We made an appointment with Sonia, she was kind attentive and informative. She was very professional and understanding during a difficult time. Previously our family has had other bank associates whom were horrible including that guy with the cut in his eye brow and the other chubby fellow, they both were unprofessional, unconcerned about customer service, and didn't take their job seriously. We highly appreciated Sonia, thank you for the great Customer service.”
“I love F&A. My parents opened my account since I was born and I have been with them for over 40 years. They are quick to answer calls. Currently I have my mortgage, savings, checking, credit card and IRA through them. Everything is always quick. Even though I have moved over 3 hours away from the branch I do not switch due to the best rates and service. Everything I do is online or over the phone with them and I have not had any issues. I have banked with two other banks as well but F&A has definitely been the best.”
“I’ve been with Nuvision Credit Union before it was Nuvision CU, it was called Dougles Aircraft CU, I’ve had most of cars loans and home mortgage through this organization, great and friendly staff through out my years.”
“I appreciate branch manager come in to my friend's store to open a business account for him few months ago. It makes things much easier since my friend was busy and could not visit the branch. I think is name is Clarence Ho or Calvin Ho'”
“Five stars for customer service. Jamie is wonderful, cheerful attitude. Professional. Great explanation, listens well. Zero stars to Chase Bank for making longtime clients pay for safety deposit boxes giving no explanation of why...eventually ro close the boxes permanently. Really disrespectful to longtime loyal customers. Perks of banking here”
8:30AM - 4:30PM
1100 Corporate Center Dr, Monterey Park
Banks
“popa is awesome , my family is in law enforcement and they got me in . The girls that work there are always so nice . They recently renovated and everything looks great.”
“I used to really dislike Citi because their mobile banking never worked for me—and I know I’m not alone on that one. Duh ?
I only gave it one more shot because of a promotion bonus, but honestly? I’m so glad I did because I met the best banker ever. Her name is Bingxia (I think her last name is Duan) at the Monterey Park branch, and I swear she deserves a “Banker of the Era” trophy ??
She was incredibly patient and went way above and beyond to help me with all my questions—yes, even my least favorite thing: mobile banking. What really stood out was that she didn’t just follow up, she actually followed through, no matter how busy she was. Super helpful, efficient, and you can tell she genuinely cares.
I’ve dealt with plenty of mainstream banks, and let’s be real… most bankers stop caring the moment you walk out the door. But with Bingxia, I truly felt taken care of. That level of service is rare.
Honestly, I’d follow her to whatever bank she goes to. Highly, highly recommend her! ?✨”
“I think all the tech glitches are same level with other banks when issues arise. Good location. But bad at the same time. Still I appreciate it more here than not as it's such a busy location among others.”
“It was a short a visit. Friendly staff, not busy on a Saturday. Only thing is bring your passport and id card to open account. This is normal for all banks. But this one also requires bring 2 utilities bills with your name. Not normal requirements. Other Cathay branches do not have this rule.”
9AM - 4PM
300 N Atlantic Blvd, Monterey Park
Banks
“After I had a bad experience in Santa Monica in the United States, I returned to this bank this time. I have been here many times, including opening business accounts and credit cards. The reception staff are very welcoming and efficient. I would like to thank Frank for his help. He helped me solve the problem very accurately. I must give him five stars.”
“The staff inside are very patient. The short-haired lady helped me deal with the card theft today. She was very careful and attentive and helped me lock the card. I really appreciate her professionalism and carefulness. The lady with glasses at the window was very gentle and had a good attitude. ? I felt very warm and took care of my anxiety.”
“Best customer service from Ashley and her manager (which I definitely should have gotten her name down as well.) Both were very professional, informative and very helpful in the process of cashing a check. Will give these young ladies an Aplus for their exceptional work. Will definitely be coming back to this branch for any issue.”
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“The Monterey Park Branch’s customer service always exceed my expectations. Their staff is extremely knowledgeable, patient, and able to recommend products that fits our financial goals. These includes but not limited to high yield CDs that you can’t find in most of other banks. Overall it’s a breeze to work with them, compared to most of the large national banks.”