Good bank but beware they show you your Transunion score on their online banking app but they use your Experian Score for their loans which is a different algorithm which can be up to 25 points lower! I would have been managing my money totally differently and reviewed Experian boost before hand had I known of this.
October 2023
The customer service has gone to shit. Hope long hold times. Unacceptable for a not for profit, member owned institution.
March 2023
I had an excellent experience yesterday with Melissa Ramirez at their main branch in Hollywood. Last year she helped me cleanup my banking problems when I was hacked by scammers. Yesterday she helped me again with an IRS problem and once again was so kind!!
