Auto Parts in Los Gatos, CA

“A truly exceptional experience from start to finish. The team did both a thorough inspection of my car and performance modifications. The team at BRRacing possesses a rare blend of the below qualities that truly sets them apart:

1) depth of expertise: I was so impressed with how much expertise the team has when it comes to Porsche performance.

2) communication: The team did such an amazing job (and spent significant time) explaining complex topics and helping me wade through a ton of options to ensure that I would implement the best plan for my specific objectives.

3) integrity: On a number of occasions they steered me away from costly work that they did not feel was warranted. I gave them a budget and some goals, and they asked a ton of questions, helped me refine the plan and then executed the plan exactly on budget.

4) organization: The entire process was extremely organized. They always kept me updated, shared detailed information about key decisions and always checked with me before making changes. They were able to slot my project in earlier and actually turned the project around faster than they had promised.

5) energy: It is clear that the entire BRRacing team loves what they do. Throughout the entire process they were always focused on tailoring the project to my goals (and on a number of occasions they helped me refine these goals). At the end of the day, I left feeling like I had found a partner who is invested in ensuring my long-term happiness.

Finally, I will just say that the final results and quality of work were amazing. The changes made had exactly the effect that they predicted and the car is totally transformed. I really can't thank you enough and I hope to be a life long customer.”

“I have been unfortunate enough to need repairs on two of my cars recently, but I am fortunate in that I live very close to Carstar in Los gatos. Their work is exemplary and timely and they always update you with progress of the repairs. I'm very impressed with their service.”

“I have nothing but positive things to say about the staff and quality of work. Honestly I don’t think I’ve ever been treated with such care as at Caliber in LG. From their updates, quality of work and professionalism, I’m blown away at how they had all of my best interests in mind. My car was finished earlier than expected it looks amazing! Thank you to Miguel and Sam who made repairs seem less. I would 150% return here if I ever need repairs again.”

“I first inquired online about securing an allocation for an Aston Martin Valhalla. I received several communications from a member of the Aston team. I decided to visit the dealer and met Adriana Boas. It turns out she had been doing all the leg work to answer all of my questions. After about 20 minutes of discussion I had placed a down payment for one of these incredible automobiles. Adriana made it so comfortable and easy for me. She is now my point of contact and today she helped me finalize and enter my build request. I can't wait for the next steps in this journey. If you are in the Bay Area and in the market for a new luxury vehicle you really need to go visit Adriana!!”

“Mike is very pleasant to work with for the checkin and checkout process. The workmanship at their San Jose center is efficient and checks the boxes on agreed repairs. Communication via text and email are provided on status of the repairs.”

“friendly and fast service. didn’t catch his name but the male employee with red hair helped look up the specifics of my car, even popped the hood to double check when i wasn’t sure exactly what i needed. good info, helpful suggestions, ultimately helped me fix my headlights without dropping a buck at a mechanic.”

“A company that really dedicate to their customers. Although the local body shop took a long time, but ServiceUp was excellent in communication and made the repair process as care free as possible. Special thanks to Kait. Very professional and communicative. Can't ask for more as a customer. Treated like a VIP.”

“This place is my new automotive store. The service and showing me how to put on the snow chains that I bought is beyond what I would receive elsewhere... for the same price. This is a DUH move.”

“2017 Prius right front wheel liner got ripped off and splash pan had some damage from bottoming out...as a result front bumper wasn't seated well either. Gary promised that all damage could be repaired & look decent for about $425 within a day or two (no paint or polishing, but they did apply some adhesive to get the bumper aligned). He also straightened a part of the door sill that had gotten bent. Preferred Image delivered what they promised, and then some--front of the car looks better than it has in years, and seems like a few noises disappeared too. They're now my auto body go to.

BTW, a year or so before we'd had the same wheel liner replaced by Caliber Collision in Los Gatos and door sill touched up. So that was the first place I tried. Wasn't happy with that experience: didn't follow through with written estimate (verbal was about $2,000 they said, including a new bumper). When I asked if there was a less expensive alternative, they suggested I try a low cost mom and pop shop. When I went a second time to get a written estimate, they claimed I didn't have appointment and wanted me to schedule a third one. I didn't like the vibe, did some research, and that's what led me to Preferred (including their being listed in Best of Los Gatos).

Preferred Image was busy too. Seems like Gary does most of the insurance estimates in LG these days, so my noon appointment happened about fifteen minutes later than planned. But well worth the wait. All of the staff I interacted (Faith, Stacey, and a technician I spoke with briefly out back) with were professional and cordial as well. And Gary's a bit of a character, which adds to the fun (for me, at least). I strongly recommend them.”

“Excellent dealership and great parts and service. I have used this dealership for over 10 years on numerous vehicles and they get a solid 5 star rating. Very professional and helpful. They go the extra mile.”

“Just purchased my 2023 Aston Martin Vantage F1 Edition and couldn’t be happier with the entire experience. From start to finish, the team made the process smooth, enjoyable, and genuinely exciting.

Wout was an absolute legend—knowledgeable, patient, and clearly a true product expert. He knew the car inside and out and made the delivery process something special. Kimberly in service jumped in right away to help resolve a minor issue, and she handled it with care and urgency. Gabriel in finance was crystal clear and transparent, which made that part of the process easy and stress-free.

Couldn’t recommend this team more. If you’re looking for an elevated, no-nonsense experience buying a dream car, this is the place.”

“Had an amazing experience today trading in my 911 for a new one. Irena was extremely helpful and a joy to work with. 5/5! Everyone was very professional and made the transaction swift and simple. I would recommend working with Irena and team without hesitation.”