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“Normally, I dread having to go into cell phone stores because it’s a hassle. Gladys was the most helpful, sweetest & knowledgable employee. After getting my phone stolen, she the made the process a breeze. Could not be more thankful for her help!!! She’s the best ”
“At the Antelope Rd location, Bianca and Juan were very professional, friendly, and very helpful. They knew about and helped us with screen shots on our phones. Kudos to them!”
“Nick was amazing in helping me get my dad's phone up and working after a long and tedious transfer from spectrum mobile, with me living on the east coast. He was patient with me and all my frustration with the situation! BIG BIG THANKS to him and his manager for all their help, patience, and understanding!!! Absolutely great customer service!!!! ? x100000”
“So I showed up to this store near closing time because I couldn’t figure out moving my phone number from a business account (Verizon) to my Spectrum personal account. Christine helped me out and was having the same issues I was so I told her (now 20-30 minutes past closing time) that this wasn’t Spectrum’s problem, I’ll leave and deal with the Verizon account manager (who insisted all the info given by Verizon to transfer the number was correct) and come back. Christine insisted on looking into it further, found out how to get into the Verizon business account, cross-referenced the info, found out I was given incorrect transfer numbers, and got the phone working.
Christine went above and beyond and truly helped me with a very frustrating situation. It’s rare nowadays to work with people who actually care about their company’s clients and Christine has earned Spectrum a loyal account. Thanks again, see you next time!”
“We went to T-Mobile to make a few adjustments to our plans during the week.Walter was the rep assisting us, he has a positive attitude and even greater customer service skills. He listened actively, responded promptly, and conveyed information effectively to us.He went the extra mile to address our inquiries and provided exceptional service. His friendly demeanor and patience created a positive experience for us.He possesses product knowledge inside out. He explained the features without time restrictions.We'll definitely ask for him, next time we need any assistance!”
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“Jermaine and Tarion were awesome! They both had excellent customer service and were both very knowledgeable in knowing how to fix my issue right away! Hands down one of my best experience in dealing with Verizon!”