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“Poppy is truly a hidden gem. The experience was seamless from start to finish, thanks to Jack Sit, the operations manager. I really appreciate the prompt communication and transparency throughout—it made all the difference.”
“I may have concurred with the 2 star rating across the board however I think Wells Fargo has accomplished a lovely thing. By chance and never expecting to become a client, I visited the Santa Cruz Ave, Menlo Park branch to take care of some Wells Fargo specific banking needs. Thankfully, I had someone who was an account holder but much to my surprise, the customer service was absolutely amazing. Having been a 20 yr client of "conservative" Union Bank, what a refreshing ease of transaction for a change! Fast forward a few months, had the same " in house, Wells Fargo need" Called blindly on New Years Eve! The branch manager picked up, within 1 hr, was at the branch, an assigned account manager addressing my needs and out the door, SUPER thrilled to be a new client and my banking needs addressed to a tee. Based on my previous interactions and a recent account opening at another bank up the street (acronym: BA") I can truly say, BRAVO. The fact that this branch doesn't treat clients like internet hackers, money launderers or down enemy #1 is truly an appreciated and a welcomed look. Thank you Wells Fargo, Santa Cruz Ave, Menlo Park Branch. (Resident in the area since 1980.)”
“Fantastic customer service and I am not even a customer! My daughter needed to exchange $ to some quarters for her college dorm washer/dryers. My current bank was closed, so we asked a few banks in Menlo Park and every one of them seemed to delight in saying No. Bank of the West (now called BMO) was the only one that helped her out in exchaning a roll of quarters cheerfully! Really appreciate it and she'll be opening an account there.”
“Sangeeta S was immensely helpful and very professional, we really enjoyed working with her! We had some questions on our mortgage loan and she was super quick to help us resolve them and get us to the right resources. Thank you Sangeeta and branch team!”
“This morning, we visited this Chase Bank Office to open a high school account for my youngest daughter. The attention provided by Vice President Luis Guerra was exceptional, he even took the time to teach her how to set her financial goals using the Chase app. It was Victoria’s first time receiving financial advice for her newly opened account, and the experience left a great impression. Outstanding professionalism and care, well done, Chase, for delivering truly exceptional customer service and financial guidance!”
“I am so glad I went out of my way to come to this exceptionally well-rated branch. Haris, the new branch manager, went out of *his* way to fix a WF credit card issue that has plagued our nonprofit for a year. Wish I had come in sooner!”
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“I have been a Schwab customer for over 20 years and have gotten consistently excellent service at the Menlo Park branch. In the last 5 years I've set up multiple trust accounts at Schwab, including a couple of special needs trusts for relatives. There were some complicated issues, and Schwab handled them all flawlessly. I'm always impressed with the speed and professionalism with which Schwab addresses all my requests, questions and concerns. They are head and shoulders above any other financial institution I've used. Just superb. A++.”